Warehouse Associate (FT)

Dal‑Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, including servicing walk‑in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customers orders, and conducting inventory checks. This position may involve daily use of forklift equipment. Primary Objective Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center. Primary Function and Scope Perform various customer service duties, including waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. Addresses and resolves customer complaints (returns and order errors). Perform various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, performs various performance reports, updates customer master file, and creates vendor orders. Perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders. Wait on customers and prepare sales slips. Produce daily sales reports. Perform a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts. Perform receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims. Operate forklift equipment. Maintain a clean and organized facility by sweeping, removing trash, cleaning, and performing general office maintenance, etc. Maintain a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management. Perform other related duties as required. Experience and Knowledge Required HS diploma or equivalent experience; 3+ years of customer service experience and warehouse experience. Competencies Organization Math Time management Computer skills Detail oriented Customer service Safety conscious Other Pertinent Job Information While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch, or crawl. The employee may sit, climb, balance, talk or hear. The associate must have the ability to regularly lift up to 15‑30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal‑Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant. #J-18808-Ljbffr