Shift Lead

Job Description

Job Description

Job Summary
If you enjoy making hungry people happy and thrive in a busy, family-friendly, team-oriented atmosphere, then you should work at Charleys Frederick County Square . We are seeking an experienced restaurant manager, shift lead, or supervisor to grow with us as we open our first Charleys Cheesesteaks and Wings restaurant. This is a great ground-floor opportunity to become the store's General Manager. If you can serve guests with a smile, effectively train and lead a diverse team, and do things the "Charleys Way," then you should apply for the Full-Time or Part-Time Shift Lead position. 

Duties and Responsibilities: 

• Master all positions (including grill, toppings, prep, etc.) and menu items, including cheesesteaks, real-fruit lemonades, wings, fries, milkshakes, and limited-time items. 
• Communicate clearly, quickly, and politely with team members so our team serves guests a perfect order every time.
• Quickly and respectfully resolve customer issues and order discrepancies. 
• Train new and existing employees in safe food-handling procedures and the Charleys menu.
• Ensure team members arrive at work on time and complete all assigned duties during their shift. 
• Ensure food is prepared quickly and accurately to delight customers while meeting restaurant, health, and safety rules.
• Ensure equipment is properly maintained and operated safely to deliver consistent, safe meals to guests while adhering to all health and safety standards.
• Enforce uniform and hygiene standards in accordance with Charleys, state, and local laws and policies. 
• Look for opportunities to increase the team's performance and customer happiness.
• Perform opening and closing procedures in accordance with Charleys and the store's policies and procedures.
• Maintain labor, food, and controllable costs to ensure continued success for the store and its employees.
• Conduct daily and weekly inventory counts and assist with product ordering to ensure the complete menu is offered at all times.
• Ensure all orders are entered into the register, even discounted orders.
• Be friendly and attentive to every customer's needs to create a memorable experience.
• Assist with marketing and promotional efforts to bring awareness to the community. 
• Interact with vendors and service personnel professionally to ensure the highest standards of product and equipment safety. 
• Promptly informs senior management and owners of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by senior management and owners.

Requirements: 

• At least 1 year of restaurant experience.
• Able to stand for long periods of time and lift up to 35 pounds. 
• Able to work safely around hot and cold cooking equipment. 
• Act with honesty and integrity that promote Charleys and the store's culture and values. 
• Correctly reads orders from a monitor and provides correct change to customers.
• Safely handles raw, frozen, and cooked food products. 
• Completes hands-on training and occasional assigned coursework on a computer, tablet, or cell phone.
• Ability to remain calm and thrive under pressure.
• Be respectful and professional to guests, vendors, and teammates. 
• Arrives at work on time.
• Flexible to work nights, weekends, and holidays.
• Clean, neat, and professional appearance. 
• Must be 18 years or older.

Nice-to-Have:

• Bilingual (English and Spanish)
• ServSafe or Food Handler's Certification.
• CPR certification