Process Analyst

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care.


Position Overview

The Process Analyst is responsible for analyzing, documenting, and improving business and operational processes that support Accanto Health's technology initiatives and enterprise operations. Reporting to the Director, IT PMO, this role focuses on understanding how work is performed today, identifying inefficiencies and variation, and designing future-state processes that enable standardization, scalability, regulatory compliance, and successful technology adoption.

The Process Analyst partners with clinical, operational, and corporate teams, as well as Project Managers and Business Analysts, to ensure processes are clearly defined, optimized, and aligned with system capabilities and organizational goals in a regulated healthcare environment.

Schedule

• 8am-5pm CST

Salary Range:

$78,300- $97,000 commensurate with experience

Location

Remote- Must be US based, and able to work with no restrictions in the US in a remote home office.

How Process Analysts Empower Recovery

Process Discovery & Documentation

• Lead structured discovery efforts to understand current-state workflows across clinical, operational, and administrative functions.
• Facilitate interviews, workshops, and working sessions with subject matter experts.
• Develop clear documentation including process maps, swimlane diagrams, and narratives.
• Maintain a repository of standardized process documentation.

Process Analysis & Optimization

• Analyze processes to identify inefficiencies, variation, bottlenecks, and risks.
• Partner with system owners and business teams to design future-state processes that improve efficiency, consistency, and compliance; and that capitalize on features and functions of existing technology solutions
• Evaluate process impacts of new systems and integrations.
• Support standardization across regions, sites, and functions.

PMO & Project Support

• Partner with Project Managers and Business Analysts to integrate process considerations into project delivery.
• Support project intake and estimation by assessing process complexity and readiness.
• Provide process input to requirements definition, testing, and deployment activities.
• Ensure alignment with PMO methodologies and governance standards.

Change Management & Readiness

• Identify process changes impacting roles, responsibilities, and workflows.
• Support change management by documenting impacts and dependencies.
• Partner with business owners on training, communication, and adoption planning.

Continuous Improvement

• Contribute to the maturation of Accanto Health's process management capabilities.
• Apply continuous improvement principles to operational excellence initiatives.
• Capture lessons learned and best practices.

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Industrial Engineering, Information Systems, or related field (or equivalent experience).
• 5+ years of experience in process analysis or process improvement roles.
• Demonstrated experience mapping and analyzing complex, cross-functional workflows.
• Strong analytical, facilitation, and documentation skills.
• Experience in healthcare or other regulated environments.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Experience supporting healthcare operations, clinical workflows, or revenue cycle processes.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Experience working within a PMO or structured governance environment.
• Experience supporting technology implementations or enterprise transformation initiatives.

Why Accanto Health

Accanto Health (The Emily Program) delivers compassionate, integrated, patient-centered care. As a Process Analyst within the IT PMO, you will play a critical role in creating shared understanding, reducing variation, and enabling scalable, well-designed processes that support clinicians, staff, and patients.

What we offer:

Employee Benefits: We understand the importance of a well-rounded benefits package. That's why we're dedicated to providing a range of plans to meet your needs.


For full-time employees, we offer:

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed)
• Short-term and long-term disability insurance
• Company-paid life insurance
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.