Audio Visual Project Manager

Audio Visual Event Technology ManagerConvene Hospitality Group operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.AV Technology Manager, NYCConvene Hospitality Group, a global leader in premium meeting, event, flexible office, and membership experiences, is seeking an Audio Visual Technology Manager to lead the seamless delivery of world-class events at Convene's premier Brookfield Place location in Manhattan at 225 Liberty Street.This role sits at the intersection of hospitality, live events, and cutting-edge AV technology overseeing the technical execution that brings every meeting, conference, and experience to life within one of New York City's most iconic destinations. We are looking for a passionate AV leader who thrives in a fast-paced environment, takes pride in delivering exceptional guest experiences, and is committed to building a collaborative and inclusive team culture.The Technology Manager provides and manages all services used to deliver information technology to our customers and associates, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting and basic lighting for different types of meetings and events.Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience. They oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.The Technology Manager is responsible for Operations Management:Provide ad-hoc troubleshooting and assistance to customers of all technology competency levelsManagement/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systemsCoordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrivalProvide consultative support to technology sales for client programsEnforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetingsProvide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendorsAttend planning and pre-production meetingsDirect day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operationsMake personal contact and maintain positive relationships with clients and assist with any reasonable requests during programsCollaborate with the sales and planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or eventThoroughly prepare and deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value and presenting a commitment to excellence and adaptability to industry dynamicsAssist in any areas of daily operationResponsible for Training & Development:Assist with developing a positive employee relations climate, including employee engagement, motivation and coachingParticipate in collaborative project efforts with both the technology team and other departmentsParticipate in employee appraisalsMentor AV Specialists to provide a consistent level of customer serviceInterview and hire prospective candidates for all positions in the departmentWell-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlesslyReview and stay current on all departmental SOPs on a quarterly basisThe Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.Review P&L/General Ledger reports for department/location, ensuring accuracyApprove and submit vendor invoices to Accounts Payable in a timely fashionParticipate in the annual budgeting process for team member's locationMaintain and uphold Convene's cultural standardsPerform other duties as requested by managementWhat we look for:4+ years of experience in managing IT and AV equipment, as well as computer software systemsProven experience in leadership roles, including leading team membersCustomer service or hospitality experience preferredDemonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displaysUnderstanding of Crestron control and hardware endpointsBasic knowledge of data networking principles, architecture, and applicationsExperience in the basic installation, configuration, operation, and administration of operating systems, applications, and hardware for Macs, PCs, LANs, and servers.Ability to lead and manage team members effectively, collaborating with internal and external clientsFamiliarity with CRM applicationsPhysical Requirements:Flexible, long, and weekend hours sometimes requiredAbility to move, lift, carry, push, pull, and place objects up to 25 pounds without assistanceAbility to reach overhead and below the knees, including bending, twisting, pulling, and stoopingAbility to stand, sit, or walk for an extended period of timeAbility to climb and work on a ladder for lengthy periods of timeEquipment & Technical Qualifications:Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systemsVideo: Switchers, projectors, LCD displays, Crestron DM/NVX systemsLighting: Up lights, GOBOs, Basic dimmingIT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecsControl: Familiarity with Crestron control systems and associated hardwareCompensation:The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.Base Salary :Salary Min: $85,000 Salary Max: $90,000This role is also eligible for Convene's annual incentive performance bonus plan.This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.We're Here For You:At Convene Hospitality Group, we want you to feel supported in every part of your life. Here's what you can expect:Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.Development & Recognition: Ongoing career growth opportunities plus