Communications Associate - 24 Hours per Week - Rotating Shifts - Detroit

General Summary Under general supervision, utilizing a telephony integrated computer system with specialized software to provide assistance with HFHS directory, pager communications, on‑call operations, and after‑hour physician answering service. Principal Duties and Responsibilities Provide HFHS directory and information service to internal and external customers. Process short and long‑range paging and perform minor pager system diagnostics. On a rotating basis, perform routine paging system database maintenance such as compacting and on‑call schedules. Dispatch emergency teams for internal and external disasters, blue alerts, bomb threats, etc. Provide after‑hour, weekend, and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians. Provide after‑hour, weekend, and holiday answering service for the Referring Physician's Office. Process U.S. Postal and HFHS inter‑departmental mail. Maintain computerized database for internal HFHS management mailing distributions. Perform other related duties as assigned. Education / Experience Required High School Diploma or equivalent. One year of computer technology, data entry, and work processing skills. One year of college coursework in Business is preferred. Additional Information Organization: Henry Ford Hospital – Detroit Main Campus Department: Communication Services Shift: Rotating Union Code: Not Applicable #J-18808-Ljbffr Henry Ford Health