Call Center Operations Manager

WTW inc.

WTW seeks a Service Unit Manager to lead a high-performing remote customer service team based in Denver, CO. You will manage six direct reports and an additional six via leaders, driving workforce planning, employee development, and service excellence across a distributed workforce. You will focus on accountability, continuous improvement, and strong stakeholder relationships, while ensuring quality assurance and data-driven decision making in a fast-paced environment. #J-18808-Ljbffr

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Vacancy posted 10 hours ago

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