Store Manager, NYC

YOUR OPPORTUNITY

Luxury brand looking for an enthusiastic, people-focused, and results-oriented Store Manager to lead its retail team. The Store Manager is a dedicated and dynamic member of our retail team who possesses a commitment to excellence and passion for our brand! The Store Manager is responsible for taking ownership of the business by driving sales, providing an interactive experience, monitoring inventory, analyzing business trends, recruiting top talent and training staff, and implementing store operations and processes. This position is onsite at the specified location and reports to the Regional Manager.

YOUR IMPACT

Business Leader

• Drives business through leveraging KPI's, sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Develops store strategies to optimize profitability.
• Motivates team to achieve sales goals.
• Ensures team demonstrates expert product knowledge to clients.
• Addresses and resolves customer concerns according to company philosophy and standards.
• Upholds luxury clienteling standards to provide the best customer experience.

People Leader

• Exhibits enthusiasm and entrepreneurial spirit to create a positive work environment.
• Leads candidate selection process including recruiting and interviewing and ensures all roles are filled in a timely manner with top talent.
• Observes and coaches in the moment.
• Mentors team and monitors development, including issuing disciplinary actions and performance review.
• Continuously trains team on sales techniques, product knowledge and store operations.
• Ensures team is well-trained in the brand's selling ceremony to effectively incorporate insights in every sale.
• Enforces employee policies and procedures, including dress code, attendance and punctuality.
• Manages scheduling, timekeeping and payroll.
• Demonstrates effective communication with customers, coworkers and associates.
• Leads by example and positively influences others.
• Utilize company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement.

Operational Excellence Leader

• Manages store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor, maintaining perfect visual standards, minimizing shrink, and communicating stock needs.
• Ensures adherence to all operational policies and procedures.
• Executes merchandising standards and quickly resolves any store maintenance issues.
• Monitors accurate cash handling including opening and closing procedures, deposits and petty cash.
• Understands organizational objectives and makes decisions that align with company priorities and values.
• Maintains store safety standards.
• Responsible for opening and closing the store.

KEYS FOR SUCCESS

Education

• High School Diploma/Equivalency Required
• 1-2 years of store leadership experience, preferably with luxury brands
• 3+ years of experience in the luxury retail space

Competencies

• Knowledge of retail management best practices
• Track record of achieving results
• History of building, leading,motivating, and coaching
• Strong leadership critical thinking and problem solving skills
• Passion for luxury product with an appreciation for design
• Entrepreneurial spirit
• Solution-oriented
• A professional, welcoming character and presentation
• Client-oriented with an excellent sense of service quality(go the extra mile spirit)
• Excellent communication skills
• Strong attention to detail
• Team-oriented; "win-together" mentality
• Displays strong organizational skills and follow-through
• Technologically savvy
• Ability to work a flexible schedule based on business needs, which includes mornings/evenings, weekends, and holidays

Langu ages: Foreign Languages a plus

Essential Physical Requirements

• Lift and/or move up to approximately 50 pounds
• Frequently bending/stooping/kneeling required
• Frequently climbing ladders – occasionally
• Routine standing for duration of shift (up to 8 hours)

BENEFITS JUST FOR YOU

We offer a comprehensive range of benefits to our valued associates:

• Medical, Dental & Vision, 401K
• PTO (16 days a year)
• Weekly Sales Bonus Structure
• Generous Employee Discount
• Referral bonus program

OUR COMMITMENT

The compensation for this position is $40.00-$45.00 per hour + a weekly sales bonus structure. The rate of pay offered will be dependent upon candidates' relevant skills and experience.