Customer Service Account Specialist

Job Description

Account Leadership & Client Success: Customer Service Account Specialist Wanted in Centralia!

Are you a detail-oriented, proactive customer service professional who thrives on managing client accounts from quote to delivery and coordinating seamlessly across sales, production, and logistics? American Workforce Group has partnered with a premier manufacturer of custom flexible packaging products to hire a full-time Customer Service Account Specialist for their facility in Centralia, WA .

PERMANENT CENTRALIA LOCATION WITH PAID COMPREHENSIVE ONBOARDING IN AUBURN! In this dynamic, high-visibility role, you will serve as the primary communication bridge for key business accounts, process quotes and purchase orders with pinpoint accuracy, monitor production lead times, and collaborate closely with internal plant teams to ensure on-time delivery and top-tier client satisfaction. (Please note: This permanent position is based out of the Centralia, WA plant; initial comprehensive hands-on training will be completed at the company's Auburn facility prior to transitioning permanently to Centralia.) If you bring 2+ years of professional customer service, strong ERP/Excel skills, and a passion for manufacturing operations, let's connect!


Description for Customer Service Account Specialist:

• Manage assigned customer accounts end-to-end, including processing price quotes, purchase orders, order confirmations, returns, credits, and invoice adjustments.
• Serve as the primary liaison responding promptly, professionally, and courteously to customer inquiries via phone and email.
• Provide real-time order status updates, technical product information, inventory availability, and realistic production lead times.
• Enter sales orders accurately into the company ERP system and follow up consistently with Production Planning and Shipping teams to verify ship dates.
• Provide dedicated account support to outside Sales Representatives and facilitate clear cross-departmental communication.
• Maintain meticulous customer account files, master data records, pricing schedules, and compliance documentation.
• Develop an in-depth working knowledge of flexible packaging product lines, film specifications, and manufacturing capabilities.
• Utilize Microsoft Outlook, Excel, and enterprise ERP software (Sage 100) to manage daily order workflows efficiently.

Details for Customer Service Account Specialist:

• Pay Rate: $18.00 - $25.00 / hour (Scaling based on manufacturing account background, software proficiency, and depth of experience / DOE).
• Schedule: Full-Time Monday - Friday (Standard daytime business hours with weekends OFF!).
• Work Location: Centralia, WA (Professional on-site office setting located within the manufacturing facility).
• Training Location: Auburn, WA - Initial comprehensive training and onboarding will take place at the Auburn facility before transitioning to your permanent Centralia desk.
• Position Type: Full-Time, long-term career pathway.

Requirements for Customer Service Account Specialist:

• Training Mobility: Ability to commute to and complete initial onboarding and system training at the Auburn, WA facility before transitioning permanently to the Centralia, WA office.
• Customer Service Tenure: Minimum 2+ years of verified business-to-business (B2B) or high-volume customer service experience (experience within a manufacturing or distribution environment is strongly preferred).
• Software & Technical Skills: Proficient with Microsoft Office Suite (advanced Outlook and Excel skills required). Prior ERP experience strongly preferred (Sage 100 experience is a major PLUS ).
• Data Entry Speed & Accuracy: Advanced alphanumeric typing and 10-key numeric entry skills with high attention to detail.
• Solid baseline mathematics skills for calculating prices, unit conversions, square footages, or discount margins.
• Strong multitasking ability-capable of prioritizing simultaneous requests in a fast-paced environment.
• Exceptional verbal and written communication skills with a professional, customer-first demeanor.
• Outstanding record of daily attendance, prompt punctuality, and professional reliability.

Comprehensive Benefits Include:

• Competitive $18.00-$25.00/hr pay scale based on experience.
• Consistent full-time weekday schedule with weekends OFF!
• Washington State Paid Sick Leave tracking.
• Comprehensive industry-standard benefits upon permanent hire.
• AWG SERVICES ARE ALWAYS 100% FREE TO JOB SEEKERS!

To apply:
Email your professional resume directly for review: View email address on click.appcast.io
Call our Pierce County recruiting office today: View phone number on click.appcast.io
Office Hours: Monday - Friday | 8:00 AM - 5:00 PM


Already registered with AWG? Call our office directly to express your interest-no need to reapply!


American Workforce Group is an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis protected by law.


American Workforce Group "Built on Relationships, Backed by Integrity"

Meet Your Recruiter

Ivy Perkins


About Centralia, WA

Discover exciting job opportunities in Centralia, Washington! Nestled in the picturesque Pacific Northwest, Centralia offers a perfect blend of outdoor adventures and cultural delights. Imagine starting your career surrounded by the majestic beauty of Mount Rainier National Park just a short drive away, or exploring the vibrant art scene at local galleries like the Centralia College Art Gallery. Indulge in delicious Pacific Northwest cuisine, catch a show at the historic Fox Theatre, or cheer on the Centralia Blues professional baseball team at Wheeler Field. Embrace the charm and growth opportunities this unique region has to offer - explore our job listings today and take your career to new heights in Centralia, Washington!