Medicare Customer Service Representative

About the Opportunity We are seeking experienced Customer Service Representatives to support a leading health insurance organization during the busy Open Enrollment season. In this role, you will assist Medicare members by answering benefit-related questions, providing guidance, and delivering exceptional customer service over the phone. This is a fully remote opportunity for candidates who have strong call center experience, excellent communication skills, and a passion for helping others. Location: Remote - Arkansas, Arizona, Florida, Georgia, Iowa, Illinois, Kansas, Kentucky, Michigan, Minnesota, Missouri, North Dakota, Nebraska, Oklahoma, South Dakota, Tennessee, Virginia, or Wisconsin. Schedule: Monday-Friday, between 8:00 AM-6:00 PM CT What You'll Do + Handle inbound calls from Medicare members regarding their health insurance benefits and coverage. + Provide accurate information and answer questions related to Medicare plans and services. + Assist members in understanding their benefits and available resources. + Deliver empathetic, patient, and professional customer service. + Document customer interactions accurately and thoroughly. + Navigate multiple systems while maintaining call quality and productivity standards. + Resolve member concerns and escalate issues when appropriate. Qualifications + Minimum 2 years of call center experience. + High School Diploma or GED. + Strong communication and customer service skills. + Ability to remain patient and empathetic while assisting an elderly population. + Comfortable working in a fast-paced, metrics-driven environment. + Proficient computer and multitasking skills. Work Environment + Fully remote position. + Inbound call volume typically ranges from 50-70 calls per day. + Monday-Friday schedule with no weekends required. + Equipment and training provided based on client requirements. Apply Today If you have experience in customer service or health insurance and are looking for a rewarding remote opportunity during Open Enrollment season, we'd love to hear from you! Job Type & Location This is a Contract to Hire position based out of Madison, WI. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 28, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.