Urgent Care Technician (Certified Medical Assistant)

Under direct physician supervision, assists providers, professional nursing staff, and allied health personnel in the Urgent Care or Advance Urgent Care department in delivering patient care, improving efficiency, and optimizing clinical outcomes. Responsibilities Coordinates flow of patients in the department to optimize throughput; keeps patients apprised of delays. Observes patients in the department and notifies the provider and/or RN immediately if patient appears in distress. Prepares patients to see the provider; assists prior to, during, and following examination as needed. Performs all skills required of the Medical Assistant, including inserting Foley catheters, complex splinting, venipuncture, and point‑of‑care testing for drawing blood or inserting a saline lock. Provides and reviews written instructions with patients as appropriate. Maintains examination and treatment rooms and other clinical and reception areas; cleans equipment following established organizational guidelines; ensures standard supply levels are maintained and orders supplies as directed by the Clinical Operations Manager or lead RN. Verifies eligibility and demographic information for both new and existing patients and, when necessary, inputs data in accordance with pre‑enrollment and non‑status change procedures; collects, secures, and accounts for payments received from members in compliance with established procedures. Performs other related duties as assigned. Shift Schedule Week 1: Monday, Wednesday, Thursday, Saturday Week 2: Sunday, Wednesday, Friday Week 3: Tuesday, Wednesday, Friday, Saturday Week 4: Sunday, Tuesday, Wednesday Week 5: Monday, Thursday, Friday Week 6: Monday, Wednesday, Thursday, Friday – mix of 8‑ and 12‑hour shifts Shift: Night Working Hours Start: 07:00 PM Working Hours End: 07:30 AM Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat Qualifications Graduate of an accredited Medical Assistant Program that includes phlebotomy training. High School Diploma or GED required. Licenses, Certifications & Competencies Registered Medical Assistant from American Medical Technologists OR Certified Clinical Medical Assistant from National Healthcareer Association OR NCCT National Certified Medical Assistant OR Medical Assistant Certificate from American Association of Medical Assistants. Kaiser I.V. Venipuncture & IV Insertion Competency within 6 months of hire. Basic Life Support from American Heart Association. Additional Requirements Completion of all Kaiser Permanente Medical Assistant required competencies within the first 60 days of employment, and annually thereafter. Requires bending, lifting greater than 20 pounds, and pushing wheelchairs or stretchers. Must be able to work in a Labor/Management Partnership environment. Must maintain certifications current and complete annual CEUs to meet CLIA regulations and/or licensing requirements. Preferred Qualifications Minimum one year of experience as an Emergency Department technician, Emergency Medical Technician, or military medic, or equivalent combination of experience as an Urgent Care Clinical Assistant and completion of training on required skills. Proficiency in documenting in an electronic medical record system. Recent ER experience (≥1 year), proficient IV skills, splinting, EKG, and orthopedic splinting; strong customer service and teamwork. Location & Hours Primary Location: Maryland, Timonium, Lutherville‑Timonium Medical Center Scheduled Weekly Hours: 36 Shift: Night Job Type: Standard Job Schedule: Part‑time Employee Status: Regular Employee Group/Union Affiliation: M40|OPEIU|Local 2 Department: Baltimore Service Area – Med Ofc Admin – Urgent Care – 1808 Salary $26.45 – $38.92 per hour EEO Statement Kaiser Permanente is an equal‑opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status. #J-18808-Ljbffr Kaiser Permanente