Customer Service Specialist - NJ

Customer Service Specialist

The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally. Location: Manasquan, NJ 08736 Pay Rate: $25.00 per hour Hours: 8:00am to 5:00pm

Customer Support & Communication

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer concerns, complaints, or issues effectively, escalating when
• Maintain a professional, friendly, and customer-focused demeanor at all times

Transaction & Order Processing

• Process customer orders, returns, refunds, exchanges, or service requests
• Enter and update customer information in company systems
• Verify pricing, availability, and order status
• Familiar with EDI order entry

Documentation & Recordkeeping

• Maintain detailed and accurate customer records and interaction logs
• Document issues, resolutions, and follow-up actions
• Generate basic reports related to customer activity as needed

Coordination & Support

• Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
• Assist with service improvements by identifying trends or recurring issues
• Support other clerical or administrative tasks as assigned

Required Qualifications

• High school diploma or equivalent
• Previous customer service or clerical experience preferred
• Strong verbal and written communication skills
• Basic proficiency with computers, email, and office software
• Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications

• Experience in customer service functions within an ERP (SAP, NetSuite, NDS)
• Prior experience in a call center, retail, or service-based environment

Pre-Employment Screening: Please note that all offers of employment are contingent upon the successful completion of a background check and drug screening based on local, state and federal laws in your region. This process is designed to ensure the safety and integrity of the workplace. Minor offenses will not necessarily disqualify a candidate from consideration and all situations are reviewed by HR for compliance with local laws and hiring requirements for the role.

About Staff Perm Staff Perm is an Award Winning and Certified Small Business Enterprise utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process.