Systems Administrator I

About Connect Cause Connect Cause provides affordable, scalable IT and cybersecurity solutions exclusively for non-profit organizations. We believe technology should empower non-profits to focus on their missions, and we're the team that makes that happen. Qualifications (Required) 1 to 3 years of hands‑on experience with Microsoft Entra ID, M365, and Intune in an SMB environment 1 to 3 years of helpdesk or IT support experience, owning tickets from intake through resolution Proficiency administering M365 tenants: Exchange Online, SharePoint, Teams, and OneDrive Experience managing Entra ID identities, groups, conditional access, SSO, and MFA Hands‑on Intune MDM/MAM experience including device enrollment, compliance policies, and app deployments Strong communication skills, including the ability to explain technical concepts to non-technical users Preferred Experience in a Managed Services Provider (MSP) or non-profit environment Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN) Experience with RMM platforms (NinjaOne, ConnectWise Automate, Kaseya, etc.) CompTIA A+ or Network+ certification preferred Responsibilities Manage and resolve helpdesk tickets submitted by client end-users, from intake through resolution Administer Microsoft Entra ID, M365, and Intune environments across multiple client tenants Participate in project implementations including new client onboardings and technology deployments Travel on-site to client locations when remote resolution is not feasible Maintain thorough, accurate documentation for all work performed and client environments Participate in an on‑call rotation to support 24/7 client coverage Proactively identify opportunities to improve client environments and recommend solutions What We’re Looking For A self‑starter who takes ownership of problems and follows through to resolution Strong attention to detail and commitment to thorough documentation Ability to manage competing priorities in a fast‑paced, multi-client environment A consultative mindset with the ability to understand how technology serves business goals A team player who can also work independently with minimal oversight Benefits Health, dental, and vision insurance (costs shared) Supplemental benefits available 401(k) Generous and flexible PTO Technical training guidance and reimbursement Expense reimbursement for eligible costs *Connect Cause is an Equal Opportunity/Affirmative Action employer and considers all qualified applicants without regard to race, color, religion, sexual orientation, gender identity, national origin, age, veteran status, or disability.* Pay: $45,000.00 - $60,000.00 per year Benefits: 401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Willingness to travel: 25% (Required) Work Location: Hybrid remote in Morrisville, NC 27560 #J-18808-Ljbffr