911 Telecommunicator

Salary: See Position Description
Location : Waco, TX
Job Type: Full Time
Job Number: 2026-01190
Department: POLICE
Division: POLICE COMMUNICATIONS
Opening Date: 06/17/2026
Closing Date: 6/24/2026 11:59 PM Central


Summary
Minimum Starting Salary
$24.7045 per hour PLUS A Hiring & Retention Incentive of $6,000 for NEW Full-Time Employees to be paid in three installments.
The City of Waco Seeks: A 911 Telecommunicator who works well under pressure, stays calm in stressful situations and can communicate clearly with emergency responders and citizens. Our ideal candidate has integrity, a willingness to learn, and wants to help others. If this is you, APPLY NOW!

Minimum Qualifications:
Required:

• High School Diploma or GED equivalent

Preferred:

• Customer service or computer experience

Required Certifications:
Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one (1) year

National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within 180 days
Position Description:


Under basic supervision, answers emergency and non-emergency calls for service; takes information from
callers and enters information into computer database; including dispatching units for both the City of Waco and
McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan
County Sheriff's Office (MCSO) emergency services agencies and general public.

Essential Functions:

• Answers emergency and non-emergency calls for police, fire, emergency medical assistance; determines
  appropriate call classification and priority.
• Answers incoming emergency calls: interviews and calms callers and gathers details; evaluates information,
  prioritizes calls, determines actions required and appropriate response; dispatches emergency responders
  and resources; relays pertinent information to law enforcement and public safety personnel in a concise,
  organized, and understandable manner; monitors radio channels and provides immediate information and
  assistance.
• Follows WPD procedures to provide assistance and information to emergency services personnel and general
  public; notifies other state, federal and regional agencies as needed.
• Enters call information into Computer Aided Dispatch records management system; tracks a variety of law
  enforcement and public safety agency resources, personnel, and incidents.
• Provides detailed call information to WPD Officers, MCSO Deputies; maintains status and awareness of all
  public safety unit locations; monitors message traffic and relays information to assure that responders'
  safety is top priority; notifies key WPD personnel on critical incidents.
• Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC)
  and Texas Law Enforcement Telecommunications System (TLETS).
• Searches state and national data bases at Officer's request; updates warrant information.
• Gathers information on non-emergency calls and responds appropriately; provides information, instructions,
  and assistance to the public within scope of authority and training.
• Maintains and updates a variety of computer databases, resource management systems and files; enters,
  edits, and retrieves data and prepares reports.
• Cross-trains in a wide variety of WPD skills and disciplines.
• Prepares accurate and detailed reports and required paperwork.
• Maintains the integrity, professionalism, values, and goals of the Police Department by assuring that all rules
  and regulations are followed, and that accountability and public trust are preserved.
• May be required to respond afterhours, including holidays and weekends, in the event of a departmental or
  City-wide emergency.

The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.


To learn more about the benefits offered, visit our Benefits page .


Why Work For Waco:

• Meaningful and challenging work
• Make a difference and improve communities
• Competitive Salary and Benefits
  • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
  • Mandatory TMRS Retirement Plan with a 2:1 City Match
  • Education Assistance Program
  • Paid Parental Leave
  • Employee Assistance
  • Longevity Pay
  • And More!
• Chance to do work you are passionate about
• Desire to give back

01


Do you have a High School Diploma or GED?

• Yes
• No

02


This position requires employees to work various shifts including days, evenings, nights, weekends and holidays.

• I have read and understand the above statement.

03


If hired, you will be required to report to your shift regardless of inclement weather. The hiring department has a very strict attendance and tardiness policy.

• I have read and understand the above statement.

04


Please understand that this position does not have a set schedule. This position requires that you be flexible and work various days and hours that will include days, evenings, and nights based on the department needs. Are you willing and able to meet this job requirement?

• Yes
• No

05


Shift assignments and days off may rotate and vary to meet the needs of a 24-hour/7 days a week operation within an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able to work varied shifts including, days, nights, weekends, holidays and work the schedule as required?

• Yes
• No

06


This position requires rotating on call and extended hours, as well as being called in with minimum notice. Are you willing and able to adhere to this requirement, and work extended hours as necessary?

• Yes
• No

07


This position requires shift work and extended shifts with overtime with minimum notice. Are you willing and able to adhere to that requirement and work 12-16-hour shifts if needed?

• Yes
• No

08


Employment at the City of Waco Police Department requires that you pass a criminal background check and maintain federally mandated security clearances. Are you able to meet this requirement?

• Yes
• No

09


ACCEPTANCE OF WORKING CONDITIONS OF EMPLOYMENT: The following "yes" or "no" questions reflect conditions of employment, which all 911 Telecommunicators must accept. If you cannot answer "yes" to all questions, you cannot be further considered for this position. All positions as a 911 Telecommunicator are Essential (First Responder) Employees. Are you able to work long hours in emergency or disaster situations that may require you to be away from your home and/or family for extended periods of time?

• Yes
• No

10


I AM ABLE TO HANDLE HIGHLY STRESSFUL SITUATIONS. A 911 Telecommunicators job can be emotionally stressful. In order to be successful as a 911 Telecommunicator, employees must be able to hear Emergency/Traumatic type problems and remain focused and be able to perform their duties competently and calmly. They must have coping skills and be able process the trauma they may have been exposed to, and still maintain a positive and healthy work attitude. Are you able to do this?

• Yes
• No

11


I AM WILLING TO TAKE A DRUG TEST AND UNDERGO A POLYGRAPH AND PSYCHOLOGICAL SCREENING. Due to life and death situations that can happen with calls taken by 911 Telecommunicators, it is critical that candidates are reliable, clear thinking and capable of performing the necessary tasks asked of them.

• Yes
• No

Required Question