Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid)

Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid) Join to apply for the Manager, Process Management - Customer Resiliency, Recoveries Team (Hybrid) role at Capital One Do you get excited about process management and creative problem solving? We are seeking a highly skilled and proactive Manager, Process Manager to support our Customer Resiliency, Recoveries Process Management team. This critical role will be instrumental in managing our business, driving our strategic and Well‑Managed agendas forward, and identifying, assessing, and mitigating risks. A successful candidate will have a Continuous Improvement mindset, possess strong Process Management skills, and a strong desire to work cross‑functionally and collaboratively to improve our business. Key Responsibilities Inspire and empower a small team of associates, leading a culture of collaboration, continuous growth, and excellence in process performance Direct ownership of business processes as a Process Owner, accountable for supporting performers with designing and implementing process improvements, managing risks and improving effectiveness of our control suite Regularly evaluate the health of our processes through monitoring KPIs and share insights and risk mitigation plans with senior leaders Apply various methods for process improvement to continually enhance operational effectiveness, identify the root cause of issues and manage risk Lead stakeholder engagement efforts and utilize exceptional communication, teamwork and influence skills to foster team alignment and drive process success Partner with Strategy and Product partners to help define our destination‑state business Strategic planning, demonstrating the ability to set a vision, chart a path and execute with high impact Understand and influence across a value stream, including tech, business, product, and operations What Makes This Role Special Innovation‑Driven Culture: We value fresh perspectives, creative thinking, and a proactive approach to risk Collaborative Environment: Work with passionate professionals across risk, operations, tech, and product Basic Qualifications Bachelor’s Degree or Military experience At least 5 years of experience in Process Management, Risk Management or Project Management At least 5 years of experience working with cross‑functional teams to deliver consumer experiences At least 5 years of experience managing senior stakeholders across business functions At least 2 years of People Management experience Preferred Qualifications Masters Degree or MBA 6+ years of Risk Management, Compliance or Risk Controls experience 3+ years of experience with data management, reporting and analytics 2+ years of experience working with Technology and Data teams, including tracking data and reporting on key performance indicators 2+ years of experience in Structured Query Language (SQL) or Tableau 1+ years of experience using Lean & Six Sigma tools and methodology BPM, Lean, Agile or Six Sigma certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Richmond, VA: $115,200 - $131,500 for Manager, Process Management. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io. #J-18808-Ljbffr Capital One