Customer Service Concierge - Skilled Nursing

Job Description

Job Description

Customer Service Concierge – Skilled Nursing

Myerstown/Lebanon, PA Area
$18–$21/hour | Full-Time

We are seeking a Customer Service Concierge who is passionate about helping people and creating a positive experience for residents and their families.

This is a people-focused, face-to-face customer service role . The Concierge serves as a friendly point of contact, listens to concerns, helps solve problems, and follows through to ensure residents and families feel heard, supported, and valued.

Responsibilities

• Welcome new residents and families and help create a positive admission experience

• Build relationships and regularly check in with residents

• Listen to concerns and work with the appropriate team to resolve issues

• Think creatively and outside the box to find solutions

• Follow up to ensure concerns are resolved before they become complaints

• Support a positive admission, stay, and discharge experience

• Help identify and share resident success stories and positive experiences

Qualifications

• High school diploma or equivalent required

• Previous experience in a face-to-face customer service role

• Excellent communication and listening skills

• Comfortable handling challenging situations and conversations

• Strong problem-solving and follow-through skills

• Positive, friendly, and approachable personality

• Ability to take ownership and find solutions

Healthcare experience is a plus but not required. We are especially interested in candidates with backgrounds in hospitality, customer service, retail, banking, hotels, restaurants, patient experience, sales, or other positions where creating a positive customer experience was a priority.

If you enjoy working with people, solving problems, and finding ways to make someone's experience better, we'd love to have you join our team.

 
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