Deposit Operations Specialist

About The Role Summary The Deposit Operations Specialist has good knowledge of bank and bookkeeping operations as well as responsibility for a variety of financial and clerical duties. Answers incoming phone calls and assists customers. Processes and reports NSF (Non‑Sufficient Funds) reports from officers. Performs basic and routine posting for GBCI Operations group for chargebacks and ACH returns. Assists with BSA functions and reporting. Reviews Daily Cognos reports and responds to customer messages daily. The starting compensation pay for this position is $22.83 per hour. All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background. Duties and Responsibilities Answers telephone calls and provide customer service Processes NSF Report daily between officers and GBCI Processes chargebacks, earnings, ACH returns/exceptions daily Reviews daily Cognos reports First review for CTR reports, assists with other BSA functions and reporting Reviews monitoring reports and reports back to managers weekly findings Performs job functions in compliance with all company policies and federal/state rules and regulations as applicable to the position, including, but not limited to BSA/AML, OFAC and GLBA/privacy rules Customer OLB and IPay assistance Responds to Net Teller/Synapsis messages daily Process returned mail Provides customer call backs on outgoing wire transfer requests as needed Reviews BAM+ report and provides corrections as needed Reviews and pulls monthly closed account signature cards Backs up / cross‑trains other bookkeeping positions Other duties as assigned About You Qualifications High school education or equivalent Two years of bank deposit operations experience preferred Knowledge, Skill, Ability Knowledge of general banking products and terminology Must provide superior customer service phone skills Must be able to multi‑task and prioritize job responsibilities Must understand and support the Bank’s philosophy regarding customer service Must have excellent written and oral communication skills Must be detail oriented Needs to be efficient without sacrificing accuracy Must have a good working knowledge of PC usage Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside the organization Employee must have regular, reliable and timely attendance Ability to adapt to change (e.g., shifting priorities, demands, and timelines) through time management, analytical, and problem‑solving skills Work Environment Must be able to routinely perform work indoors in climate‑controlled shared work area with moderate noise level. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to stand; walk; and lift or reach with hands and arms. The employee may also be required to stoop, kneel, or crouch. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6‑8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of climbing/descending stairs in an emergency situation. Specific lifting abilities required: up to 10 pounds occasionally, otherwise negligible. Specific vision abilities required: close visual acuity to perform activities such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects, small parts, or operation/inspection of machines and/or using measurement devices at close distances. Mental Conditions Must be able to perform job functions independently or with limited supervision and work effectively either alone or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous personalities from diverse cultures at various levels within and outside the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must perform responsibilities with composure under the stress of deadlines and requirements for extreme accuracy and quality and/or fast pace. Must effectively handle multiple, simultaneous, and changing priorities. Must exercise the highest level of discretion on both internal and external confidential matters. What We Offer Compensation & Benefits Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to, medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part‑time employees up to a maximum accrual of 240 hours per year for certain full‑time employees. PTO accruals are dependent on position, status (full time or part time), and years of experience in accordance with our PTO policy. Most full‑time employees are also offered six paid holidays and part‑time employees are offered pro‑rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state‑recognized holidays. We are an Equal Opportunity Employer and qualified applicants, or employees, will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No recruiters or unsolicited agency referrals please. #J-18808-Ljbffr