Lead Case Manager (Full Time Nights)

We're not just behavioral health people-we're crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth. We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission. We are on a mission to change the face of behavioral health. Help us save lives and make a difference. Earn More with Shift Differentials Maximize your earnings with additional hourly pay:

• $2/hr -> Monday-Thursday Nights
• $3/hr -> Friday-Sunday Nights
• $2/hr -> Saturday-Sunday Days

What You'll Do: The Lead Case Manager provides direct clinical case management services while serving as a clinical resource and workflow lead within the walk-in, Observation, and CSU units. This position coordinates patient care, facilitates interdisciplinary communication, supports treatment planning and discharge coordination, and ensures timely and compliant clinical documentation. The Lead Case Manager promotes patient-centered, recovery-oriented care while supporting patient flow, continuity of care, and consistent application of established clinical and operational standards. The Lead Case Manager models clinical excellence, collaboration, and professionalism while serving as a peer resource to support efficient unit operations and high-quality patient outcomes. Clinical Care Coordination & Treatment Planning Manage daily patient cases across the walk-in, Observation, and CSU units by facilitating admission assessments and developing individualized, person-centered stabilization or treatment plans designed for brief intervention. Complete, review, and obtain signatures for treatment plans with patients and involved parties, ensuring understanding and engagement in the treatment process. Gather collateral information from patients, family members, and other involved parties to support comprehensive assessment, treatment planning, and discharge recommendations. Coordinate patient care with the interdisciplinary treatment team to ensure services are integrated, patient needs are met, and safety is maintained throughout the episode of care. Identify service gaps and facilitate appropriate referrals and discharge planning to ensure continuity of care and successful transition to community-based services. Monitor Observation Unit census and available community placement options to support timely patient flow and disposition planning. Documentation & Compliance Maintain accurate, timely, and complete clinical documentation within the medical record, including assessments, stabilization and treatment plans, brief interventions, care coordination activities, and discharge planning. Obtain required patient signatures and ensure all treatment-related documentation complies with organizational, regulatory, and accreditation standards. Communication & Team Collaboration Provide comprehensive daily shift reports to the Director, Clinical Services and oncoming case managers to ensure continuity of patient care and operational awareness. Collaborate effectively with physicians, nursing staff, behavioral health professionals, and community partners to coordinate patient care and achieve positive treatment outcomes. Participate in individual and group supervision, interdisciplinary case reviews, and team meetings to support quality care and professional development. Provide shift-based workflow guidance by communicating patient care needs, prioritizing case management tasks, and supporting timely coordination with the interdisciplinary team. Serve as a peer clinical resource to case management staff by sharing information, reinforcing established processes, and supporting consistent application of organizational standards and care coordination practices. Share shift observations, workflow barriers, and patient care escalation needs with the Director, Clinical Services and/or appropriate leadership to support coaching, operatio #J-18808-Ljbffr Connections Health Solutions