General Manager

Additional Information Relocation Assistance Available Overview The General Manager of Trilith Guesthouse, a Marriott Tribute Portfolio boutique hotel, serves as the strategic and operational leader, responsible for delivering exceptional guest experiences, employee engagement, financial performance, and long‑term asset value. The role drives profitability, market share, and brand standards while fostering a partnership with ownership, franchisee, and local community. The General Manager is accountable for cultivating a high‑performance culture that embraces innovation, develops talent, and creates memorable experiences for guests, associates, owners, and stakeholders. Essential Functions Business Strategy Development The General Manager remains informed of hospitality industry trends, market conditions, competitive activity, and emerging opportunities while evaluating the strengths and weaknesses of the local marketplace. This includes identifying new revenue streams, guest experience enhancements, and strategic initiatives that maximize customer satisfaction, profitability, and market share. The General Manager develops comprehensive business plans that align with Mainsail Lodging & Development, Marriott International, and Tribute Portfolio brand objectives. These plans are translated into actionable strategies and measurable goals that drive operational excellence and long‑term success. Business Strategy Execution The General Manager implements and drives business plans designed to enhance guest satisfaction, increase profitability, strengthen market positioning, and create sustainable growth. This includes ensuring all departments are aligned with the hotel’s strategic goals while maintaining accountability for execution and results. The General Manager encourages innovation and calculates risk‑taking to improve guest experiences, operational efficiency, and financial performance while ensuring decisions positively impact the overall success. What You Have Bachelor’s degree required; advanced degree preferred. Prior General Manager experience is strongly preferred. Minimum of ten years of progressive hospitality leadership experience, with significant exposure to Rooms and Food & Beverage operations. Experience leading a luxury, lifestyle, boutique, or independent hotel preferred. Marriott brand experience is strongly preferred. Experience working directly with ownership groups, investors, and asset managers. Proven success managing complex Food & Beverage operations. Strong customer service and relationship‑building skills. Excellent written and verbal communication skills. Strong presentation and public speaking abilities. Advanced understanding of hotel financial management, forecasting, budgeting, and balance sheet analysis. Proficiency with Microsoft Office Suite and hospitality management systems. Demonstrated ability to lead through influence, collaboration, accountability, and innovation. Physical Demands Ability to sit, stand, walk, and move throughout the hotel for extended periods of time. Ability to communicate clearly and effectively with guests, associates, ownership groups, and business partners. Ability to occasionally lift, carry, push, or pull up to 25 pounds. Ability to inspect hotel facilities, guest rooms, public spaces, restaurants, and operational areas. Corrected vision within normal range sufficient to perform job duties. Ability to travel locally and occasionally overnight for meetings, training, conferences, and corporate events. Flexibility to work varied schedules including evenings, weekends, holidays, and extended hours as business demands require. Ability to respond to emergency situations and remain present during critical operational events. Mental Demands Ability to make sound and timely decisions in a fast‑paced environment. Strong strategic thinking and problem‑solving capabilities. Ability to manage multiple priorities while maintaining attention to detail. Capacity to analyze complex financial, operational, and business information. Ability to remain calm and effective under pressure. Strong interpersonal skills with the ability to lead, motivate, influence, and inspire diverse teams. Ability to navigate difficult conversations with guests, associates, ownership groups, and business partners. Demonstrated emotional intelligence and resilience. Ability to maintain confidentiality and exercise discretion in sensitive matters. Strong listening skills and the ability to understand and address concerns from guests, associates, ownership, and stakeholders. Ability to adapt quickly to changing business conditions and operational needs. Benefits Full‑Time Associate Benefits: Medical, Dental & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401(k) Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistance Program (EAP) Jury Duty (may vary by state) Employee Discounts Employee Referral Bonus This company is an equal opportunity employer. #J-18808-Ljbffr Tribute Portfolio