Center Associate, Customer Service (Part-Time & Full-Time Available)

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development

Looking to fill up to 2 Full-Time (35+ hours per week) and 2 Part-Time positions (15-30 hours per week across our three centers in Murfreesboro, Tennessee depending on candidate availability & scheduling requirements) that would have a strong growth path including Shift Lead, Team Lead and multi-store management opportunities for driven individuals. Ideal candidates have flexible availability most weekdays from 7:45 AM - 7:30 PM and weekends (Saturday and Sunday) from 8:15 AM - 4:30 PM. (For students, we work with school schedules as much as possible!)

Candidates with prior experience in a The UPS Store retail packaging/shipping center, print shop, FedEx Office, Staples, OfficeMax or Office Depot Print Center are HIGHLY encouraged to apply - starting compensation will be adjusted based on related experience and work history. Bonus and incentives available for all staff levels.

OVERVIEW

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has at least 2 years of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

This is an entry level retail customer service position, starting pay will be dependent on education and previous related experience. This position will be eligible for all employee incentive programs and/or bonus programs that are offered by management throughout the year. In addition, employees will receive regular review to determine raises and/or promotions. Students are strongly encouraged to apply! 

Exceptional candidates with current or valid The UPS Store experience are eligible for sign-on bonus!

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RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers and telephone/email inquiries
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• Will open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Completes tasks independently in a quick turn environment
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
• Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
• Performs other duties as assigned

QUALIFICATIONS

• At least one year of retail\customer service experience
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• High energy level
• Prompt, reliable, and responsible
• Must have valid drivers license and vehicle to make local pickups and errands as needed
• Neat, clean, and professional appearance
• Non-smoking environment
• Able to cross sell and up sell products and services
• Detail oriented, organized, and able to multi-task
• Strong customer service skills and abilities
• Must be an energetic self-starter who is driven to succeed
• Able to lift 40+ pounds