Customer Information Specialist

Something special starts here.

You can't define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full - with joy, purpose and lifelong health - it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you're looking for at LMH Health.

You'll find everything you're looking for at LMH Health:

• Join a team that cares about the community
• Tuition reimbursement to support continuing education
• Professional development and recognition
• Excellent benefits

We're looking for you.

Job Description

I. JOB SUMMARY

The Customer Information Specialist is responsible for providing communications and switchboard operations for all customers in an exceptional, attentive, pleasant, and efficient manner. This position handles internal and external telephone operations routing calls to appropriate departments, providing patient information, paging and is responsible for responding quickly, calmly and accurately to all security and code alarm systems.

II. ESSENTIAL JOB RESPONSIBILITIES


Responsible for communications/switchboard operations Listens and directs calls to the proper individual or department promptly and courteously. Knowledgeable of hospital services, activities and events Provides patient information in accordance with HIPAA requirements. Assists with long distance dialing for hospital staff and patients. Facilitates the use of the Language Line for non-English speaking customers and assisting TDD service for hearing impaired customers. Monitors gas alarms, generator alarms, fire alarms and weather radio alerts. Responds quickly to and announces calmly and accurately all codes and alarms over a PA system and performs all additional steps per various code protocols. Notifies Security of codes and alarms by radio Handles responsibilities as a communication center during emergency/disaster procedures for disaster exercises or actual disasters. Logs documentation of all codes, answering service calls, helicopter flights. Basic computer usage, Microsoft Word, Outlook and preferably Excel Ability to work within a flexible schedule to meet department's needs; promptness and reliability are essential. Requires autonomy; critical thinking skills and ability to be independent and flexible in decision making. Performs other duties as needed or assigned.

III. JOB QUALIFICATIONS

Required:

• High school graduate or equivalent

Preferred:

• Minimum six months in communications, customer service or receptionist experience

Our Cultural Beliefs

• People First
• Integrity Matters
• Better Together

At LMH Health, we value inclusion and diversity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.