Account Coordinator (with Healthcare Agency Experience)

Job Description

Job Description

Why you’re here:

The Account Coordinator provides full support to the Strategic Account team in all areas, including but not limited to procurement, placement, compliance, timesheets and anything related to travel and registry nursing. The Account Coordinator plays an integral role by collaborating with internal and external parties for the efficient and effective delivery of services, thereby meeting company growth and expansion goals.

This role provides collaborative support to the Strategic Accounts team through the performance of a wide variety of clerical and administrative duties. It requires effective communication, organizational readiness and the ability to build partnerships with clients, nurses and internal departments.

Here’s what you’ll do:

• Play a key role in the efficient and effective procurement and placement of Travel Nurses through a variety of tasks and responsibilities.
• Responsible for resolving critical nurse timesheet issues, that can have a major impact on the company’s bottom line.
• Assist Strategic Account Managers cultivate valuable relationships with Company clients.
• Develop deep and powerful relationships with key stakeholders at client facility, especially peers.
• Effectively utilizes the Company’s order management system in carrying out all duties. Follows all Avionte processes in a clean and efficient manner.
• Develop a knowledge base for each client facility, understanding key processes and requirements spanning the full lifecycle of Travel Nursing.
• Participates in every aspect of the full life-cycle of Travel Nursing from the opening of client orders through placement and completion and extension of assignments. Manages flow seamlessly, efficiently and effectively.
• Works closely with Human Resource Compliance (HRC) to ensure all Travel Nurses are effectively processed by HRC within deadlines. Assists with maintaining compliance for Travel Nurses on assignment.
• Owns and drives the full process of onboarding and orienting of all Travel Nurses. Stays current with changes in facility onboarding and orientation and ensures smooth orientation for all Travel Nurses.
• Review candidate profiles for completeness and uses knowledge and critical thinking to strategically match appropriate candidates with job orders. Uses discretion to submit candidates to job orders that result in successful fills, completions and extensions/renewals.
• Work closely with the Strategic Account Managers to identify and execute daily priorities and support their client focused activities.
• Defends, implements and enforces corporate standards for Recruiter nurse files.
• Collaborates with all internal and external stakeholders to achieve best results.
• Conduct field visits at least twice a month to our client facilities.
• Attend weekly meetings with HRC, to ensure all compliance deadlines are met.
• Assist with flipping (converting) Travel Nurses to working Registry.
• Own full process for Travel Nurse Evaluations.
• Responsible for generating and distributing standard reports to appropriate individuals internally.
• Responsible for delivering all pre-boarding information to client facilities.
• Enter Traveler Schedules into the Company’s database.
• Performs various administrative and clerical tasks pertaining to Travel Nursing.

A little bit about your work style:

• Adheres to a culture of professionalism, operational excellence and drives for results.
• Interpersonal Skills/Communication. Excellent verbal and written communication, ability to convey information and relate purposely to all levels and ability to explain complex matters clearly and concisely.
• Demonstrates the appropriate level of knowledge in the values and principles of profession.
• Prioritizes changing demands, multi-tasks and creatively meets deadlines in a dynamic environment.
• Customer focused. Dedicated to establishing and maintaining effective relationships with internal and external customers and exceeding performance expectations.
• Problem Solving. Establish a high level of analysis and complex problem solving. Exercise good judgement in making ethical decisions.
• Teamwork. Ability to build a positive and collaborative workplace. Be able to mentor and motivate a team through times of significant change.
• Assumes and executes additional responsibilities as assigned.
• Organizational agility. Knows how to get things done both through formal channels and informal methods.
• Enjoys diverse relationships. Relates well to a wide variety of diverse styles, types and personalities. Open to differences.
• Laughs at the occasional work overload and punches through.

Here’s what you’ll bring to the table:

• Experience in a hospital or healthcare environment is a plus.
• Must have at least 1-2 years’ professional experience in a fast-paced healthcare agency setting.
• Must be detail-orientated, conscientious and very organized.
• Must possess exemplary interpersonal and customer service skills.
• Must have the ability to work in fast-paced environment and maintain a sense of urgency.
• Must have the ability to work both effectively and efficiently.
• Must be driven by creating great experiences for our clients and nurses.
• Must be agile, flexible and have the ability to think outside of the box.
• Must be enthusiastic about being part of an organization that recognizes great qualities and talent.
• Must possess a passion for providing the highest level of customer service to internal and external customers.
• Must maintain a professional demeanor, with excellent written and verbal communication skills.
• Must be proficient with the Microsoft Office Suite (Word, Access, Excel, PowerPoint).
• Must have the ability to work under pressure and tight deadlines.
• Must have the ability to organize and prioritize workloads and multi-task, using effective time management skills.
• Must be available to work schedules as assigned. These may vary from 8:00am-4:30pm, 10:00am-6:30pm, 9:00am-5:30pm or other times, as needed.
• Must be available to work beyond the normal hours in the workweek and weekends, should Management request or require your time to meet business needs.

Compensation and Benefits:

An industry-competitive compensation package is offered that includes a base salary. An annual bonus program is offered based on Company and individual performance achievements. Contributory medical and voluntary dental plans will also be available.

Reliable candidates seeking an exciting new opportunity are encouraged to apply. Reply to this ad or email us at hire@ core.la. Please include your current resume and cover letter with salary requirements. Qualified candidates will be contacted immediately for an interview.

Core MedStaff is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact a company manager, a company officer or a Core MedStaff HR representative to request such an accommodation.

What We Do:
Core MedStaff focuses on RN staffing in Los Angeles. Located in the HEART of the city, we provide Per Diem, Local-Travel and Custom Assignments for part- and full-time Registered Nurses. We facilitate the perfect fit between your talents and our clients’ opportunities.

Why Choose CORE:

We are the LA Market experts in nursing. By targeting Los Angeles and working solely with Registered Nurses, our market expertise has made us the GO-TO provider for healthcare facilities & Registered Nurses in Los Angeles.

Company Description

What We Do:\r\nCore MedStaff focuses on RN staffing in Los Angeles. Located in the HEART of the city, we provide Per Diem, Local-Travel and Custom Assignments for part- and full-time Registered Nurses. We facilitate the perfect fit between your talents and our clients’ opportunities. \r\n\r\nWhy Choose CORE:\r\n\r\nWe are the LA Market experts in nursing. By targeting Los Angeles and working solely with Registered Nurses, our market expertise has made us the GO-TO provider for healthcare facilities & Registered Nurses in Los Angeles.