Practice Supervisor

Job Description

Job Description

Summary:

The Practice Supervisor will support both clinical care and operational leadership at one of our occupational health clinics. This role blends direct patient care with team supervision and day-to-day clinic management. You will play a key role in supporting staff, ensuring smooth workflows, maintaining compliance, and stepping in when the Practice Manager is off-site.

Primary Responsibilities:

Team Leadership and Support

• Lead and support clinic staff in daily operations.
• Conduct daily huddles and weekly Clinic Leadership Team meetings.
• Mentor team members, support training, and guide performance improvement.
• Help resolve interpersonal and performance issues in collaboration with the Practice Manager.
• Foster a positive, inclusive, and high-performing clinic culture.
• Serve as the acting lead when the Practice Manager is off-site.

Clinical Responsibilities

• Provide direct patient care including phlebotomy, spirometry, audiometry, and limited scope X-ray.
• Administer medications and treatments safely and accurately.
• Maintain accurate and compliant patient records in accordance with OSHA, HIPAA, and clinical standards.
• Educate patients on treatment plans and preventive care.

Operational Support

• Assist with staff scheduling, inventory management, and clinic workflow.
• Support performance tracking, key performance indicators, and basic financial metrics such as authorizations and referrals.
• Lead or participate in onboarding, orientation, and training for new and existing staff.
• Help manage clinic appearance, equipment maintenance, and vendor coordination.

Client and Patient Experience

• Create a welcoming, professional environment for patients and colleagues.
• Build strong relationships with clients and ensure their service needs are met.
• Ensures patients are treated as individuals and are attended to expeditiously and courteously by colleagues.
• Ability to lead and deliver high quality patient care and work within practice scope.
• Support accurate documentation and service delivery for every patient visit.

Qualifications and Requirements:  

• Three or more years of clinical experience, preferably in occupational or urgent care.
• At least one year of supervisory or team leadership experience in a healthcare setting.
• Active certification as a CMA, RMA, Limited-Scope X-ray Tech, or equivalent.
• Current Basic Life Support and DOT specimen collection certifications preferred.
• Bachelor’s degree in healthcare administration, nursing, or a related field preferred (equivalent experience considered).
• Strong interpersonal skills, attention to detail, and the ability to adapt in a fast-paced environment.
• Internal candidates must have a strong record of performance and be in good standing with the company at the time of application.