General Manager

Job Description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees, and we make it a priority to ensure their success.

The goal of the General Manager is to increase profits and ensure the store operates smoothly and is food safe. They oversee all areas within the store, helping Supervisors in those units deliver exceptional performance.

What you will be doing:

Developing key performance goals and managing the performance of the staff

Creating and implementing strategies for business growth

Managing the recruitment, hiring, and training processes

Ensuring that departments or units deliver quality offerings to clients

Working closely with the Area Director to improve efficiency and performance

Improving internal processes for better productivity

Overseeing large projects and interpreting performance reports

Managing the budget and monitoring the financial health of a location or business unit

What you bring to the table:

Positive "Can Do" Attitude

Lead by example, "Role Model" Leadership people look up to

Good Organization and Time Management

Understanding of budget management and financial monitoring

Effective conflict resolution and problem-solving skills

The Restaurant General Manager will always maintain a customer service focus, passion for results, and a desire to develop a great team. If you're a problem solver with the ability to build a great team and provide clear, precise directions consistently, then apply today! Benefits of working for a Dunkin' franchisee:

Competitive wages

Awesome team-oriented environment

Lots of potential for growth within the company for those who work hard

REQUIREMENTS

Great with customer practices

A leader and role model for the employees

Minimum two 2 years restaurant experience

Top-notch customer service skills

Strong verbal and written communication skills

Excellent leadership skills

Must submit to a background check

Previous managerial experience in restaurant industry required

Knowledge of food safety standards a must

P&L and food cost experience a plus

Recruit, hire, train and develop a high performing Team

ABOUT THE COMPANY

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today! You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.