Specialist III, Enrollment Services

Class Description The purpose of this position is to provide oversight for the student registration process. Minimum Requirements High School diploma/GED and five years full time experience, or an associate’s degree and three years full time experience in a Registrar’s Office, Admissions, Financial Aid, Student Accounts, or a lead customer service position. Experience working in Higher Education, preferably at a Community College. Knowledge and experience working with Student Information Systems, preferably Banner. Location & Hours Position to be based on either the Dundalk or Essex Campus. Hours: Mon/Tues 8:30‑4:30 or 9‑5; Wed/Thurs 8:30‑4:30; Friday 11‑7 8:30‑4:30. Compensation Compensation within the posted range is determined by a candidate’s education level and/or years of experience in the field. Generally, employees are hired in the lower third of the scale. Class Specific Essential Duties Oversee the registration process. Train temporary staff and work‑study students in the registration procedures and related activities. Create and maintain daily staff schedule for office staff. Problem‑solve, troubleshoot and address student concerns; research student and staff registration problems. Position Specific Essential Duties Work as the registration liaison. Resolve both credit and non‑credit issues with Continuing Education and Credit students, in person and by email or phone. Disseminate information to Enrollment Services Center staff and coordinate rules and regulations between departments regarding registration protocol. Oversee Parchment Send services and handle vendor issues. Address student questions and issues related to transcripts and Parchment. Handle enrollment verification requests for all students. Utilize Element 451 (CRM system) to organize and complete daily tasks assigned. Assist with Legacy upload into Banner. Process batch registrations for credit and continuing education for special programs and assist with contract program entry; scan and index processed documents. Provide backup coverage for Tier 2 phones, when needed. Assist with projects related to compliance (e.g., National Student Clearinghouse, legacy record updates, registration processing notes, fraud prevention). Benefits Summary Health and Medical CIGNA: Open Access Plus (OAP) and Open Access Plus In Network (OAPIN). Kaiser. Prescription Drug Benefits CIGNA plans – included in Cigna plan medical premiums. Kaiser – included in Kaiser medical premiums. Mental Health Inpatient and outpatient emotional and drug/alcohol abuse treatment when pre‑approved, premium included in medical care plan. Dental Benefits CareFirst Blue Cross/Blue Shield Regional Traditional. CareFirst Blue Cross/Blue Shield Regional Preferred. Vision Benefits NVA. Flexible Spending Accounts Benefit Strategies Health Spending Account – $2,600. Benefit Strategies Dependent Care (children under 13 and elder care) – $5,000. Term Life Insurance (MetLife) Employee basic – 1× salary, minimum $50,000 (90/10). Employee supplemental – multiples of $10,000, max $200,000; available for spouse and dependents (full employee‑paid). Whole Life Insurance (Unum) Permanent whole life with optional long‑term care rider available to full‑time employees, part‑time associates and adjunct faculty. Spouse and dependent coverage available; premiums employee‑paid. Accidental Death & Disability (The Hartford) Individual or family coverage; employee pays in $10,000 increments up to $300,000. Long‑Term Disability Plan pays 60% of gross monthly salary after 90 consecutive days of absence; employee pays 100% of premium. Retirement Plans Maryland State Teacher’s Pension System (7% contributory). Optional retirement plan (non‑contributory). Baltimore County Employees’ Retirement System (7% contributory). Supplemental Retirement Annuities (403(b) & 457(b)) 403(b) – tax‑shielded; payroll salary reduction authorization required. Roth 403(b) – allows after‑tax contributions; offered by TIAA‑CREF and VOYA Financial Advisors, Inc. 457(b) – deferred compensation offered by VOYA Financial Advisors, Inc.; authorization required. Legal Services Pre‑paid legal voluntary benefit for common legal services. Credit Union First Financial Federal Credit Union membership available to employees. Direct Deposit Mandatory payroll direct deposit: control and flexibility of directing pay to different accounts. Employee Assistance Program (EAP) Cigna Behavioral: free personal advocates for employees and household members. Paid Leave Benefits Academic, Bereavement, Sick and Safe Leave, Jury Duty, Religious Holidays, Military Leave, Sabbatical, Personal, Vacation, and Holidays. Tuition Assistance Eligible full‑time employees may qualify for waiver or reimbursement programs. Spouses and legal dependents up to age 22 eligible for reimbursement with proof of successful completion and a C or better grade. Academic Cash Award Classified employees eligible for a lump sum award of $500 for completion of an unduplicated college degree. Scholarship Program Eligible CCBC employees with ≥ 4 years continuous full‑time employment may receive a scholarship valued up to $100,000 over 4 years, first effective Fall semester. Mandated Federal Benefits Workers’ Compensation, Unemployment Insurance, Social Security. Convenience Services ATM machines at main campuses. Check cashing with appropriate ID. Free parking. Access to weight‑lifting facilities, swimming pool, and library. #J-18808-Ljbffr Community College of Baltimore County