Order Management Specialist

Robinson Lumber Company is looking to hire a Sales Operations Specialist to join our team in an Order Management-focused role. Responsible for the customer and order lifecycle, you will oversee accounts from order entry through shipment handoff — managing data accuracy, coordinating across internal teams, and serving as a reliable point of contact throughout the process. We have an established operations team that will provide one-on-one training and mentoring. A good candidate is organized, adaptable, and comfortable managing complexity across multiple accounts simultaneously.

Your responsibilities will include:

• Entering and validating sales orders and purchase orders
• Acting as a coordination hub between Sales, Logistics, Credit, and Supply teams
• Maintaining accurate and complete order and shipment records in Salesforce
• Monitoring open orders and proactively following up on status, readiness, and outstanding items
• Supporting credit management and escalating issues appropriately
• Reviewing and resolving order discrepancies, documentation gaps, and account issues
• Other tasks as assigned

To be considered you must:

• Experience in operations, order management, supply chain coordination, or a related field preferred
• Be highly organized with the ability to manage competing priorities without dropping the ball
• Communicate clearly across teams and know when to escalate
• Possess a teamwork mentality