Warehouse Supervisor

Job Description

Job Description

We are proud to operate across some of the nation's busiest and most dynamic airports, serving travelers from coast to coast. Our current locations include New York’s John F. Kennedy International Airport (JFK) in Terminals 1, 4, and 5; Washington Dulles International Airport (IAD) in Terminal B; Baltimore/Washington International Thurgood Marshall Airport (BWI) in Concourse A-B; Bradley International Airport (BDL) in Connecticut’s Main Terminal; and Houston’s George Bush Intercontinental Airport (IAH) in Terminal D.

As part of our continued growth and expansion, we are excited to welcome several newly acquired operations to our network, including Daniel K. Inouye International Airport (HNL) in Honolulu, Kahului Airport (OGG) in Maui, and additional operations at JFK Terminal 4.

This expanding footprint reflects our commitment to delivering exceptional service in premier travel destinations across the United States. With a presence spanning major metropolitan hubs and world-renowned island gateways, we are excited about the future and the opportunities ahead for both our team members and the travelers we serve.

Position summary

Supervise and coordinate the activities of helpers, laborers, or material movers. Supervisor will be responsible for the overall leadership in the areas of operational performance and improvements, P&L management, customer relations and employee development. You will be a proactive thinker who can effectively maximize the performance of a high-volume operation that runs 5 days a week.

Tasks

• Collaborate with workers and managers to solve work-related problems.
• Review work throughout the work process and at completion to ensure that it has been performed properly.
• Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
• Inform designated employees or departments of items loaded and problems encountered. Monitor service levels to ensure that performance metrics meet customer requirements and are communicated appropriately.
• Drive the operational performance at the facility level, focusing on productivity and loss prevention.
• Monitor replenishments and inventory control to ensure discrepancies are corrected immediately.
• Managed daily facility workload planning and volume forecasting (i.e. staffing, equipment, space).
• Ensure company policies are communicated, administered and enforced.
• Increase efficiency of operation and employee productivity.
• Properly allocate and maximize on spacing capacity.
• Control inventory levels by conducting physical counts; reconcile with data storage system.
• Support a safe, secure and clean work environment

Skills

• Managing one's own time and the time of others.
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Talking to others to convey information effectively.
• Motivating, developing, and directing people as they work, identifying the best people for the job.
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• The ability to apply general rules to specific problems to produce answers that make sense.
• Bilingual Spanish a plus

Experience and Education

High School Diploma (or GED or High School Equivalence Certificate); Over 2 years, up to and including 4 years