Customer Service

THE ROLE: CUSTOMER SERVICE REPRESENTATIVE ​ KEY RESPONSIBILITIES ​ Provide world-class service to OLLY’s customers. Efficient and comprehensive communication with customer/retailers regarding inquiries, problem resolutions, etc.​ Support and work cross functionally with Sales team, Finance and rest of Olly’s supply chain​ Process and efficiently manage full cycle of customer orders through EDI and Microsoft D365 (ERP). Be able to troubleshoot ad hoc issues that arise​ Work with 3PL to efficiently manage finished goods inventory to maintain successful fulfillment levels for customer orders ​ Assist with customer and item data setup​ Assist with Bills of Materials, managing UPCs creations, complete customer specific datahubs (Salsify). ​ Work with the S&OP Manager on identifying orders at risk for “cuts” and manage allocations. Monitor open orders, available inventory, aged inventory regularly and as dictated by business needs​ Facilitate new customer onboarding by completing “new item” requests, obtaining Routing Guides, and providing timely updates and reports​ Pull together metrics and appropriate KPIs to be able to track customer service related performance CAPABILITIES + SKILLS REQUIRED ​ 1-5years experiencein customer service, CPG experience preferred, inventory management preferred​ Strong business acumen and a basic understanding of warehouse, inventory and logistics​ Proactive problem-solving approach: ability to anticipate problems before they occur and take initiative to identify and solve problems when they occur​ Transparent, open/honest communicator – great listener who can read between the lines​ Fast learner, can react to changing environment, strong communication and organization​ Strong excel skills and math skills​ Highly organized, detailed oriented, and self-motivated THE DETAILS ​ LOCATION: Remote, USA ​ HOURS: Full Time (40 hours a week) , 5 months , Contract ​ MANAGER: Customer Service Manager PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship.