Practice Assistant II /Medical Records

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Practice Assistant II - Medical Records Are you organized, friendly, and great at keeping things running smoothly? Join our team as a Practice Assistant II and be the welcoming face and dependable backbone of a busy department. In this non-patient-care role, you'll keep schedules, records, and communication on track so our providers can focus on delivering exceptional care. What You'll Do Welcome patients and manage check-in, check-out, and appointment scheduling Answer phones, assist callers with routine questions, and maintain appointment records Process billing forms, scan documents to patient medical records (LMR), and file materials Request patient medical records and lab results; open and distribute mail and faxes Handle messages related to prior authorizations, provider questions, prescription refills, and test results Prepare forms, records, schedules, and memos; accept co-payments as needed Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting teammates Take on advanced tasks such as surgical scheduling and schedule changes/blocking as your skills grow Why You'll Love It Make a real difference in every patient's experience without providing direct patient care Build in-demand healthcare administration and systems expertise Grow into a go-to resource and trainer for your team Actual job duties may vary by department. Qualifications What You’ll Bring High school diploma or equivalent (required; experience cannot be substituted) 2-3 years of office experience (required) Certified Medical Administrative Assistant (CMAA) credential (preferred) Bilingual: English/Spanish Skills That Set You Up for Success Proficiency with the full Microsoft Office Suite and standard office procedures, including filing, copying, scanning, printing, and faxing Confidence using phone systems, handling non-routine calls, and resolving routine issues Clear, effective written and verbal communication, including composing and editing emails, memos, and letters, and taking complete, accurate messages Strong comprehension of work-related documents Excellent organization and time management, with the ability to manage your own time and others', juggle multiple tasks, follow established protocols, and work within systems Why You'll Love It Here Be the welcoming, dependable presence that keeps the office running smoothly Make a real difference in the patient and team experience Grow your career within one of New England's leading health care systems Join a collaborative team that values your contributions Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff. Additional Job Details (if applicable) Department: Medical Records, Chelsea Health Care Center, 151 Everett Ave. Schedule: 40-hours, Days, Onsite Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience. Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more! Remote Type Onsite Work Location 151 Everett Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. #J-18808-Ljbffr