Operations Support Manager

East Coast Operations Support ManagerThe CFGI East Coast Operations Support Manager will sit in either Stamford, CT or Washington, DC and will provide operational, administrative, and coordination support across the organization. This role helps ensure business operations run smoothly by supporting internal processes, team coordination, reporting, vendor management, meetings, events, and other business needs.The Operations Support Manager serves as a key coordination point for leadership, administrative colleagues, and cross-functional teams. The ideal candidate is highly organized, proactive, service-oriented, and comfortable managing multiple priorities in a fast-paced professional services environment.Key ResponsibilitiesCoordinate internal requests, business support needs, follow-up items, and cross-functional communicationMaintain procedures, documentation, trackers, reports, meeting materials, and operational recordsSupport and improve templates, workflows, standard operating procedures, and internal processesMonitor deadlines, deliverables, and action items to ensure timely follow-throughIdentify opportunities to improve efficiency, reduce duplication, and promote consistencyBusiness Coordination and SupportSupport market/product operations (timesheets, utilization, invoices, chasing updates to close date/status & next steps for pipeline review calls, etc.) via Salesforce and Power BIOrganize information, resources, processes, and communication channels that support effective operationsPartner with stakeholders to resolve requests, advance priorities, and ensure follow-upSupport onboarding logistics, workspace readiness, internal announcements, and employee engagement activitiesHelp maintain a professional, organized, and responsive support environmentTeam and Leadership SupportSupport the partner group to translate strategic goals into actionable plans via Salesforce and assist with coordination and management of key strategic in-market activities, including scheduling and planning key client/prospect/referral partner meetings and related prep work, holding the pen on drafting content and insights, and working alongside the PMD groupLiaise with the PMD group to set up and manage campaigns to measure ROI on strategic sales and marketing investments, measure progress on top-of-funnel channel activity for the PMD group, and establish opportunities via Salesforce for pre-qualified leads, taking data-entry responsibilities away from the PMD groupProvide meeting and operational support to leaders and teams, including scheduling, agendas, notes, action items, and follow-upSupport communication between leadership, administrative teams, and cross-functional groupsAssist with internal planning, team initiatives, and execution of operational prioritiesHandle confidential, sensitive, and business-critical information with discretion and sound judgmentMeetings, Events, and LogisticsSupport planning and execution of meetings, trainings, events, team gatherings, and other business activities from idea to execution to follow-throughAssist in coordinating marketing campaigns, social media posts, and digital communications in collaboration with internal or external marketing partnersCoordinate logistics, including venues, catering, room setup, materials, attendee tracking, invitations, transportation, and follow-upPartner with stakeholders to ensure meetings and events are organized, professional, and aligned with CFGI standardsAssist with travel, hotel arrangements, itineraries, and related logistics as neededTrack event details, budgets, confirmations, timelines, and vendor communicationsVendor, Procurement, and Invoice SupportCoordinate with vendors and service providers to obtain quotes, confirm services, track deliverables, and resolve issuesSupport purchase requests, invoice tracking, payment follow-up, and coordination with internal teamsMaintain vendor records, agreements, costs, and recurring service detailsEnsure spending, approvals, and documentation align with CFGI policiesReporting, Data, and Process ImprovementMaintain trackers, dashboards, status reports, and data summaries to support planning and decision-makingCollect and analyze information related to business support needs, expenses, vendors, events, workload, and processesProvide updates on progress, issues, trends, and recommended improvementsIdentify process gaps and support practical improvements to ways of workingEnsure information is accurate, organized, and accessibleCross-Functional CollaborationWork with internal teams to coordinate support and resolve business needsHelp align administrative and operational practices with CFGI policies and expectationsSupport communications, onboarding, employee engagement, and other cross-functional initiativesBuild strong relationships and contribute to a collaborative, responsive, service-focused cultureWhat You Must HaveExperience in operations, administration, business support, office coordination, event coordination, or a related roleWhat Sets You ApartProficiency within the Microsoft Outlook suite and SalesforceComfort working with spreadsheets, trackers, reports, calendars, and shared documentsNice To HaveProfessional services, consulting, corporate, or fast-paced business experience preferredExperience coordinating meetings, events, vendors, travel, invoices, or business logistics preferredWho Thrives HereStrong organizational, multitasking, communication, and follow-through skillsHigh attention to detail and commitment to accuracyAbility to work independently and collaborate across functions and levelsDiscretion and professionalism when handling confidential or sensitive informationOrganized and detail-orientedProactive, resourceful, and solutions-focusedService-oriented with strong interpersonal skillsAble to anticipate needs and take initiativeClear, professional communicatorReliable with strong ownership and follow-throughFlexible and adaptableComfortable managing multiple stakeholders and prioritiesExercises sound judgment and discretionFocused on continuous improvementReporting RelationshipThis role reports to the Head of Administration and Events with dotted line reporting to each leader they support.Work EnvironmentThis role provides hands-on operational and administrative support and may require in-office presence for business operations, meetings, events, visitors, and team needs. Flexibility may be required based on business priorities and schedules.Overall ObjectiveThe Operations Support Manager strengthens CFGI's operations by providing reliable, proactive support across administration, coordination, reporting, meetings, events, vendor management, and cross-functional initiatives. This role helps teams work efficiently and deliver a high-quality experience for employees, clients, visitors, and stakeholders.CFGI is dedicated to offering our employees strong and inclusive total compensation packages. Offer packages are based on several factors, such as the specific role and level being hired for, location, as well as the individual's skills, experiences, and qualifications. The good-faith estimated base salary range for this position is: $70,000 - $75,000. In addition to the base compensation, CFGI offers a competitive benefits package and various bonus programs and incentives, based upon an individual's level and overall work performance.