IT Support Admin Tupelo, MS

IT Systems & Support Specialist

Location: Tupelo MS
Compensation: $22.00$30.00 per hour depending on experience and qualifications
Work Arrangement: On-site

Position Overview

We are seeking a knowledgeable dependable and customer-focused IT Systems & Support Specialist to provide hands-on technical support in a manufacturing environment. This role is responsible for troubleshooting and resolving hardware software computer and connectivity issues while supporting the companys IT systems infrastructure and end users.

The ideal candidate will have strong technical troubleshooting skills substantial Tier 2 or Tier 3 support experience and a solid understanding of Windows-based environments Microsoft technologies Active Directory and basic networking. The successful candidate will be comfortable working independently collaborating with network and systems teams and delivering responsive professional support to employees at all levels of the organization.

Key Responsibilities

• Provide hands-on technical support to employees through service tickets phone email and in-person requests.
• Diagnose troubleshoot and resolve hardware software operating system and network connectivity issues.
• Set up configure image deploy and maintain desktops laptops tablets printers phones and other IT equipment.
• Install configure and support Microsoft Office and other business-critical applications.
• Create manage and maintain user and computer accounts in Active Directory.
• Assist with VPN access mobile device support conference room technology and video conferencing systems.
• Collaborate with network and systems teams on equipment installations maintenance testing and on-site infrastructure projects.
• Perform basic network troubleshooting including DNS DHCP VLANs and general connectivity issues.
• Help maintain server rooms IT equipment technology inventory and related documentation.
• Support employee onboarding and offboarding by coordinating account provisioning equipment deployment and access removal.
• Maintain accurate technical documentation and adhere to company IT policies security standards and established procedures.
• Identify recurring technical issues recommend process or technology improvements and stay current with relevant IT practices and technologies.

Qualifications & Requirements

• Education and experience: Candidates must meet one of the following qualifications:
  • Bachelors degree in Computer Science Information Systems Computer Engineering or a related field or at least four years of equivalent relevant IT experience.
  • Associate degree in Computer Science Information Systems Computer Engineering or a related field plus at least six years of relevant IT experience.
• Substantial Tier 2 or Tier 3 IT support experience with the ability to troubleshoot and resolve complex technical issues.
• Strong problem-solving analytical and troubleshooting skills.
• Hands-on experience with Windows operating systems and Microsoft technologies.
• Working knowledge of Active Directory user and computer account management and basic networking concepts.
• Excellent communication customer service and interpersonal skills.
• Ability to prioritize tasks manage competing requests and work effectively in a fast-paced environment.
• Ability to work independently while collaborating effectively with network systems and other IT teams.
• Relevant industry certifications such as CompTIA A Network Server Security MCSA or MCSE are preferred.

Compensation

The hourly pay range for this position is $22.00$30.00 depending on experience technical qualifications and overall fit for the role.

Why Join Our Team

This is an excellent opportunity for an experienced IT professional to take on a hands-on role in a manufacturing environment supporting daily operations while contributing to the reliability security and ongoing improvement of the companys technology infrastructure. The position offers the opportunity to apply advanced troubleshooting skills work alongside experienced IT professionals and make a direct impact on employee productivity and business operations.