Field Service Technician- Greater LA

Field Service Technician

BeaconMedaes is seeking a qualified Field Service Technician for the Greater Los Angeles area. This is an excellent opportunity for a highly motivated and energetic individual to join our team. In this role, you will perform preventive maintenance, troubleshooting, and repairs on medical gas equipment at customer sites while ensuring the highest standards of safety, quality, and service. You will also build and maintain strong customer relationships, identify opportunities to enhance customer value, and represent BeaconMedaes' commitment to excellencekeeping us First in Mind, First in Choice.

Preventative Maintenance and Repairs (85%) Perform routine, preventative maintenance and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer's recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs. Provide walk-through evaluations and basic system assessments.

• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
• Develop rapport with customers through effective communication, interpersonal skills and professionalism
• Serve as an ambassador for the company
• Train and assist other Service Technicians as requested
• Provide technical support to other departments and personnel as required
• Always promote and practice proper safety procedures and correct use of personal protective equipment (PPE)
• Maintain a professional image at all times through appearance and personal actions
• Maintain positive company brand through appropriate attention to the appearance of the company vehicle
• Maintain the service vehicle per manufacturer's recommendations
• Properly store and manage inventory levels of accuracy, to provide quick customer repairs (one visit)

Recordkeeping and Documentation (10%) Complete Job Reports daily, Time Sheets weekly, Expense Reports turned in at least monthly and other job-related paperwork as required.

Warranty Part Returns (5%) Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks.

Perform assigned duties in accordance with BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.

To succeed, you will need

Experience

• 8+ years of technical field service experience maintaining and repairing equipment
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment
• Exceptional mechanical and electrical skills
• Must have ASSE 6040 or ASSE 6030, and ASSE 6010 or ASSE 6020 credentials

Education

• Associate degree or equivalent
• Technical training in mechanical and/or electrical, or equivalent experience

Skills

• Must be comfortable using a computer
• Must be familiar with Microsoft Office, including Word and Excel
• Expert understanding of mechanical and electrical components
• Customer focused
• Good oral and written communication skills
• Detail orientated

Travel

• Must have a valid driver's license.
• The ability to travel on short notice may be required.

Supervisory Responsibility

None

In return, we offer

Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable and innovation is a huge part of our lifeblood. Our brand promise, "Life is in the Details," represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads, grandparents, or children could be a patient and we aim to ensure that every solution we provide is up to the standards that we would want for them.

Further, we know that the longevity and success of BeaconMedaes would not be possible without our people the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.

At BeaconMedaes we offer attractive benefits including:

The compensation range based on skill and experience for this position is $47.13 to $58.90 hourly.

Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan Health insurance/ Dental insurance/ Vision insurance Paid time off Life & Disability insurance plans Various wellness programs Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc. We offer education assistance after 1 year of employment Opportunities for professional development We provide a collaborative, inclusive, and flexible work environment

Start your career journey with us and learn what it means to be part of the BeaconMedaes family. We offer a wide range of interesting roles and many opportunities to grow and thrive. BeaconMedaes LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please contact the HR team at View phone number on click.appcast.io or View email address on click.appcast.io on a case-by-case basis.

Contact information

Talent Acquisition Team: Geetika Tewari