IT Infrastructure Specialist

Job DescriptionJob DescriptionSummary of Position:Responsible for the overall support and maintenance of the HTGSS IT systems. Supports, maintains, and enhances Hyundai Transys' core infrastructure, including servers, virtualization platforms, storage, failover solutions, ID services, and endpoint systems. This role ensures the stability, availability, and security of corporate systems through proactive management, monitoring, documentation, and adherence to operational standards. Working closely with the HAEA team and employees at each branch office, they provide daily operational support, troubleshooting, and assistance. Jobs will not be limited to primary responsibility.Corporate:Adheres to the HTGSS policies and proceduresLearns, demonstrates and upholds HTGSS Core ValuesComplies with all HTGSS Certification standards; Management System (TS16949), Environmental ISO 14001-2015 and Health and Safety ISO 45001-2018 policies and proceduresTreats all HTGSS team members with respect and professional courtesyAlways strives to maintain a positive work environmentManages the department budget efficiently as per approved annual budgetPerforms additional assignments / duties as assigned EHS:Adhere to all safety policies and proceduresComplies with all safety policies and 5S clean philosophy to maintain a safe, clean working environmentMeets company safety goals Duties and Responsibilities:Server administration and management: Oversee the operation, performance, and availability of Windows/Linux Server/Storages, including roles such as Active Directory, DNS and other server-related functionalities.Troubleshooting and Issue Resolution: Diagnose and resolve hardware and software-related issues on Windows/Linux Server/Storages. Utilize advanced troubleshooting techniques and tools to identify root causes and implement effective solutions.Windows/Linux Server/Storage Configuration and Maintenance: Configure, install, and maintain to ensure proper setup and functionality. Regularly apply patches, updates, and security measures to maintain system integrityBackup and Disaster Recovery: Develop and manage backup and recovery strategies for Windows/Linux Server/Storages to ensure data integrity and facilitate timely recovery in case of system failures or data lossAvailability/Performance Monitoring and Optimization: Monitor server availability, performance, analyze performance metrics, and proactively optimize server resources to ensure efficient and responsive operations.Administer different monitoring systems (Zabbix, Nagios, ITOM)Administers the operational side of network access (NAC).Maintain up-to-date inventory status, purchase history, and warranty information for all regional Windows/Linux server/storage assets. Perform other necessary tasks.Capacity Planning and Scaling: Collaborate with IT leadership to assess server capacity needs and plan for future growth. Recommend hardware upgrades or additions, as necessary.Change Management: Adhere to established change management processes when implementing changes or updates to Windows/Linux Server/Storage environments. Ensure changes are well-documented and communicated.Vendor Management: Collaborate with vendors to procure, support, and maintain server hardware and software. Manage vendor relationships and service agreements.Evaluate/handle customer request based on agreed roles & responsibilityAct as a liaison for tasks/project execution between customer, project team, and HAEA Infra Ops team to process complex tasksManage assigned tasks and quickly respond to and process support tickets using ITSM in a timely and reliable manner.Project Support: Contribute to IT projects involving Windows/Linux Server/Storage environments, providing technical expertise and support for planning, implementation, and testing.Conduct/Lead formal project meetings with the team, other departments, and customers. Reporting:Reports to IT ManagerBenefits:401(k)Health InsuranceLife InsuranceSupplemental InsuranceDental InsuranceVision InsurancePaid time offCompetency Requirements:Confidentiality: Adheres to the upmost confidentiality; particularly about handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.Multitasking: Must possess the ability to change from one task to another in quick manner based on company needsCommunication: Works to ensure respectful, timely, accurate, and appropriate communication across all levels of the organization.Initiative: Identifies problems and takes action to address current or future problems. Proactively engages to solve issues verses simply thinking about future actions.Engagement: Engages team members in developing goals, executing plans and delivering results (output). Motivates team members through clear and consistent communication. Models' adaptability. Use collaboration and influence skills to achieve successful outcomes.Leads by Example: Sets a good example for peers to follow.Integrity: Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departmentsCustomer Service Orientation: Focuses efforts on discovering and meeting the customer’s needs. Develops trust in all relationships internally and externally.Organizational and Self Discipline: Efficiently organizes and executes assignments. Demonstrates self-discipline and reliability.Analytical Skills / Problem Solving: Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step-by-step way. Systematically organizes parts of problems. Make systematic comparisons of data or aspects, prioritizing, planning, and developing countermeasures.Flexibility / Adaptability: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change. Changes or easily accept changes in organization or job requirements.Works Safely: Strives for an accident-free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.Teamwork: Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members. Does his/her part toward group effortMutual Respect and Support: Works cooperatively with others. Welcome and take advantage of opposing ideas and opinions that are always respectful to others.TECHNICAL COMPETENCY*Displays knowledge & skills necessary to perform assigned duties; understands Processes, procedures, standards, methods and technologies related to assignments; demonstrates functional/technical literacy; participates in measuring outcomes of work; keeps current on new developments in field of expertise effectively uses available technology (automation, software, etc.)*Applies companywide but are specifically defined as essential functions.Physical Demands and Work Environment:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Physical TaskDemandRemarkPhysical TaskDemandRemarkStand / WalkFrequent (34 - 66%)Forceful GripRare (0-5%)SitFrequent (34 – 66%)Fine ManipulationConstant (67-100%)Computer workBend/Stoop/SquatRare (0-5%)LiftOccasional (1 – 60 reps)25 lb. maxForward ReachRare (0-5%)CarryOccasional (1 – 60 reps)25 lb. maxOverhead ReachRare (0-5%)Push / PullOccasional (1 – 60 reps)25 lb. maxThe employee generally works in an indoor office environment.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Hyundai Transys Georgia Seating System is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hyundai Transys Georgia Seating System is committed to achieving a diverse workforce through application of its equal opportunity, non-discrimination, anti-harassment policies in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All employment decisions at Hyundai Transys Georgia Seating System are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, disability or any other status protected by the laws or regulations in the locations where we operate.Education:Bachelor’s degree or higher degree in computer science, information system, or equivalent work experiencePosition Requirements and Qualifications2+ years’ experience operating Enterprise Linux/Windows servers Technical/ Computer SkillsKorean bilingual is preferredIn-depth understanding of infrastructure including servers, networks, and storageTechnical network knowledge (TCP/IP, DNS, DHCP, VLAN, Firewall, AP etc.)Must be proficient with MS Office programs (Word, Excel, PowerPoint, Outlook, Teams)Experience with SAP is preferredThis Position Description is intended as a summary of the job responsibilities for this position. HTGSS reserves the right to add, remove, and/or alter job responsibilities in whole or in part with or without notice. Additionally, all HTGSS team members are subject to all other HTGSS policies and procedures, including those set out in HTGSS’s Team Member Handbook.This Position Description is not a contract. Every Team Member’s employment with HTGSS is voluntary and is subject to termination by the team member or HTGSS at will, with or without cause, and, with or without notice, at any time. Nothing in this Position Description or HTGSS policies shall be interpreted as being in conflict or to eliminate or modify in any way the employment-at-will status of HTGSS team members. ____________________________ ____________________________ ________________ Employee Name (Print) Employee Signature Date ____________________________ ____________________________ ________________ Supervisor Name (Print) Supervisor Signature Date