Housekeeper / Room Attendant

Housekeeping Attendant

The Graduate Hotel by Hilton in Storrs, CT is seeking a housekeeping attendant to join our professional housekeeping team cleaning rooms, public space, and assisting with laundry services. We welcome both part time and full-time availability candidates.

JOB SUMMARY:

• Review administered reports daily, such as in-house rooming list, arrivals and departures. Receive daily room assignments.
• Change bedding, replace bath towels, hand towels, face cloths, bath mats, and any other linens
• Replenish guest amenities and mini bar items. Report any mini bar usage to Front Desk.
• Wipe down and sanitize all surfaces appropriately using the assigned chemical agents.
• Clean shower, toilet, sinks, and all bathroom areas.
• Sweep, vacuum, Swiffer, and mop floors to ensure high level of cleanliness.
• Take responsibility for final room check, ensuring it is impeccably maintained and ready for guest check in.
• Greet and interact with guests as needed. Handle guest requests with professionalism and courtesy.
• Ensure discretion and respect guest privacy at all times.
• Check and update room status in PMS to communicate with front desk department.
• Complete PM turn down service when assigned.
• Perform laundry services as required.
• Communicate any lost and found items to front desk. Report immediately and turn over for secure proper storage.
• Restock laundry carts and housekeeping closets daily.
• Clean public spaces and employee areas as assigned.
• Clean all guestrooms to the satisfaction of housekeeping supervisor and in accordance with the standards and policies of the department.
• Check the condition of all paper products in guest rooms. Replenish as needed.
• Replace any directories, stationary, and room information cards, etc. that are bent, torn or stained.
• Inform housekeeping supervisor of any stains, missing items, or any cause for additional guest charges to the room.
• Replace all glassware for new arrivals. Ensure all guest room items are clean and fresh.
• Replace any used disposable items, such as water bottles, coffee bags and accompaniments, shower items, etc.
• Make and undo cots/air mattresses, place in appropriate storage, deliver to rooms when necessary.
• Return all dishes, glassware and ice buckets to dish station.
• Verify all items in the room are in good working condition.
• Return heat/air conditioning to default temperature.
• Adhere to security procedures for the handling of guest room and master keys.
• Adhere to sign in/out procedures for department keys.
• Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.
• Communicate closely with other departments, such as when a guest reports a maintenance work order or front desk issue to be addressed.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to 10 hours
• Ability to remain seated for up to 8 hours
• Ability to walk the property and grounds frequently
• Ability to move up and down stairs regularly
• Ability to move quickly based on guest needs
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.)
• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift
• Ability to bend and kneel frequently
• Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness
• Ability to work outside in various weather at times, when traveling between guest rooms
• Ability to communicate and exchange information effectively
• Ability to read, write, speak, and understand basic English
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

KEY SKILLS & EXPERIENCE REQUIRED:

• 1+ years professional cleaning experience, hotel/lodging environment highly preferred
• Successful completion of background check
• A highly-detailed person with passion for excellence
• Available and willing to work flexible hours based on peak business demands including weekdays, weekends, and holidays.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and cleanliness
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

ABOUT US:

Graduate by Hilton Storrs is a vibrant, collegiate-inspired hotel located directly on the University of Connecticut campus, putting team members at the center of the energy and traditions of UConn. The 100-room hotel is designed with playful nods to Husky history and local culture throughout, creating a fun and memorable atmosphere for guests visiting for game days, campus events, graduations, weddings and more. The property also features the Trophy Room restaurant and bar, a fitness center, and flexible meeting and event spaces that host gatherings of up to 200 guests. As part of Hilton's Graduate brand, the hotel combines the personality of a boutique property with the resources and recognition of Hilton, offering team members the opportunity to work in a lively, guest-focused environment where no two days are quite the same.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.