Customer Service and Sales Manager

Thriving Family-Owned Business Seeks New Member

We are a thriving, family-owned business with a rich history spanning nearly three decades. Our journey began with the determination of a young immigrant woman who, driven by the desire to support her family, embarked on a path of unwavering dedication. She worked tirelessly, even during pregnancy, and donned various entrepreneurial hats to lay the foundation of our success.

In contrast to corporate giants, we hold a special place for personal relationships, emphasizing trust, loyalty, and a strong sense of ownership in all our endeavors. With the founder's continued active involvement, we are now transitioning to the capable hands of the second generation, extending our family further. Read on to see if you could be the next valued member of our close-knit family.

What We're Looking For

Our Must Haves:

• Leadership Expertise: Have you successfully led teams towards achieving excellence?
• Initiative Taker: Is taking the initiative ingrained in your DNA?
• Positive and Proactive: Are you communicative, honest, positive, and warm in your approach?
• Lifelong Learner: If you don't know how to do something, do you proactively research and learn?
• Problem-Solving Pro: Do you relish identifying gaps and devising creative solutions?

Strongly Prefer (But not a deal-breaker):

• Team Management Experience
• Hospitality Background (restaurants or hotels)
• Sales Skills and Experience (a significant advantage)
• Bilingual (Chinese and/or Spanish)

Responsibilities

1. Increase sales
2. Maintain profit
3. Contain customer complaints

• Manage customer issues and assist Operations Manager with scheduling/operational needs
• Perform basic cashier functions and loading products into customer vehicles
• Develop and maintain extensive product knowledge while leading and/or delegating product training within the store location
• Manage the internal CRM system
• Support the management of a ~30,000sq.ft. warehouse / retail operation in business-to-business retail sales environment and lead operations in absence of the Operations Manager
• Lead a team of 2 – 5 members
• Conduct B2B customer service / sales with a focus on building and developing relationship with our customer base

If this aligns with your skills and aspirations, we invite you to submit your resume or any other relevant links. With your consent, we'll schedule a phone conversation to explore the exciting opportunities ahead!

We eagerly await your application!