Service Delivery Project Manager

Service Delivery Project Manager

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Lightedge's Service Delivery Project Manager will provide courteous and professional coordination of Lightedge deployment services while working directly with customers and internal resources on complex projects within the public cloud ecosystem, AWS and Azure. Project Managers help guide the actions and work of specialists and engineers, verifying that work is completed on-time and meeting the customer's needs and expectations. This position will work within the Lightedge Cloud Center of Excellent (CCoE) focusing on public cloud related projects and interacting closely with cloud engineers.

Responsibilities

• Ensure all tasks are delivered on-time for all service delivery projects
• Effectively manage and respond to changing scope and schedule
• Management of resource availability and task assignments in coordination with customers, partners, and Lightedge Customers
• Initial project discovery
• Administrative tasks for new customer account setup
• Collaborate with Sales Engineering to define scope and objectives
• Develop project plans as needed on strategic accounts and initiatives
• Project reporting and documentation through weekly status meetings
• Coordination of multi-person teams across different organizational groups
• Review of project plan and deliverables through internal coordination meetings
• Lead client facing meetings
• Resolution and/or escalation of issues in a timely manner
• Ensure project documents are complete, current and stored appropriately
• Communicate difficult and/or sensitive information with tact
• Effective communication with clients to set and manage expectations
• Actively develop and update processes and identify inefficiencies through continuous group and self-led improvement initiatives
• Accurate and timely coordination with accounting to control billing and term start dates
• Act on challenges and make business decisions on behalf of Lightedge Service Delivery
• Minimum 40 hours per week required
• Other duties as assigned

Education And Experience

• 3-5 years of project management related experience
• 2-year technical degree or equivalent work experience
• Industry certifications or training in any of the following areas of expertise or similar vocationals:
• PMP or CAPM
• ITIL
• Six Sigma
• AWS Certification
• Microsoft Azure Certification
• Exceptional customer service
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills for work in a collaborative team environment
• Capable of managing multiple projects simultaneously
• Ability to multi-task and operate with minimal supervision, adjusting priorities accordingly
• Able to maintain professional demeanor under stress
• Demonstrated willingness to learn and adapt to changes

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.