Retail Manager

Join the Discovery family, where quality and service are at the heart of everything we do! This role will be located at one of Discovery Land Company's locations: Atlantic Fields, set outside of Hobe Sound, FL Atlantic Fields is seeking a Retail Manager to join the Retail Department. The Retail Manager is responsible for sourcing and purchasing quality, high‑end merchandise across a variety of product categories, including golf, athleisure, logo apparel and accessories for men, women and children, gifts, home products, and more for the retail store. They will work closely with the Sales and Marketing team to develop, order, and stock marketing materials and swag at the club, serve as a liaison between the Director of Retail and the on‑site club operations, and will be encouraged to develop rapport with members to better understand retail needs and collaborate on buys. In this role, they will help create the Discovery Land Company experience for members and fellow employees. Key Responsibilities Purchasing Utilize the open-to-buy system, Management One, to properly manage inventory and purchasing. Execute and oversee purchases including vendor communications, new account set‑up, logo instructions, purchase orders and order tracking. Complete purchases and update all business model components accurately and in a timely manner. Collaborate with Director of Retail on custom product development and ensure all branding guidelines are adhered to for retail and marketing swag. Monitor and manage the receipt flow of POs through On‑Order maintenance and regular status updates. Work closely with accounting to develop and maintain proper SOPs for processing invoices, inventory control and AP reconciliation. Attend all required trade shows. Assist with sourcing and purchasing of staff uniforms, event swag and other miscellaneous projects as requested. Update and maintain all vendor contact information. Inventory Control Conduct monthly physical inventories for retail and quarterly for swag stock. Maintain shrink parameters for retail and swag inventory. Monitor sell‑through of best sellers and core items, and fill in as needed to maintain proper inventory levels. Responsible for receiving retail merchandise in the POS system in adherence to company standards and guidelines pertaining to category and SKU assignment, pricing and descriptions. Ensure adherence to policies for employee purchases. Work with accounting to reconcile all receipts and outstanding issues. Selling/Merchandising Ensure the store is always pristinely merchandised with frequent floor rotations and new products placed on the floor in a timely manner according to buying plan timelines and any special events or VIPs on property. Monitor and drive sales to meet monthly revenue budgets through building member relationships and maintaining knowledge of brands in the store and current fashion trends. Incorporate trunk shows, demo days and other promotions to expand the retail offering for members and increase revenues. Assist and service members and their guests with all retail purchases, returns and special orders ensuring proper procedures are followed including markdowns and employee discounts. Ensure company packaging standards are upheld and implement special touches like gift wrapping and thank‑you notes. Maintain a member database with retail‑specific information for personal buying such as brand preferences and sizes. Training/Staff Development Develop and implement retail SOPs unique to the club operation and logistics using DLC standards as a baseline. Recruit and train retail staff. Oversee scheduling of retail staff to optimize and ensure adequate shop floor coverage. Provide continuous product knowledge and customer service training. Develop and implement staff incentives for quality work and meeting sales parameters. Collaborate with Retail Operations Manager to identify and develop Managers in Training. Other Assist with any other duties as assigned by Director of Golf/Head Professional. Assist golf and events staff with various projects and tournament preparation. Qualifications One to three years of retail experience in a supervisory role. Previous work experience in hospitality or customer service, preferably in a fast‑paced, luxury service environment. Experience with point‑of‑sale systems (Jonas or TEI preferred). Knowledge of Excel and other Microsoft Office applications. Basic knowledge of the golf/boutique/specialty retail industry as it relates to hospitality and private club retail environments. Extraordinary attention to detail, quality, and service. Ability to sell and create rapport with customers. Additional Requirements Positive attitude, professional. #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)