Retail Operations Lead

Retail Operations Supervisor PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. Benefits Paid Weekly Health & Wellness Benefits 401k Plan with company match Paid Time off for full-time associates Associate discounts Tuition Assistance Career pathing Development opportunities Essential Responsibilities People Leadership: Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards. Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. Delegate and validate completion of daily tasks. Leads and directs associates when acting as the leader on duty. Address and administer associate complaints and grievances. Recognizes and celebrates associates driving overall associate engagement. Store Operations and Overall Store Experience: Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns. Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. Operate point‑of‑sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. Share responsibility with store opening and closing procedures to ensure we uphold our brand promise. Complete monthly live cycle counts, address discrepancies. Take responsibility for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets. Ensure pet parents have a positive experience with online orders including pick‑up in store or ship from store. Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy. Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed. Follow company Policies and Procedures to prepare for and receive new store‑owned pet arrivals. Ensure pets are healthy to move to sales floor after quarantine period. Qualifications 2+ years of retail supervisory experience in a customer‑focused environment. Full‑time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility No direct reports, however, are expected to guide and support the development of other associates. Provide feedback on associate performance to direct supervisor. Act as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. Essential Physical Demands and Work Environment Require standing, walking, climbing a ladder, and using hands to handle, feel, hold, write, etc. Frequently reach with hands and arms: stoop, kneel, crouch, talk, and hear. Specific vision abilities required include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Require frequently lifting and/or moving up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required include depth perception. Occasionally exposed to moving mechanical parts, a wet environment with an abundance of pet hair, moderate noise levels, and high levels of noise at times. Exposure to live animals and their handling is common. PetSmart is an Equal Opportunity Employer PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law). For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law. This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at #J-18808-Ljbffr