Operations Manager

Scottsdale, AZ We are seeking a high‑impact Operations Manager to lead end‑to‑end delivery for Multinational Solutions (MNS) across Property, Casualty, and Incoming lines of business. This role is accountable for operational excellence across complex cross‑border programs—ensuring consistent execution, regulatory compliance, and superior service delivery at scale. As a key leader within Underwriting Operations, you will drive performance through disciplined execution, standardized processes, and strong partnership with underwriting, global network partners, and cross‑functional teams. You will lead a high‑performing team while embedding a culture of accountability, continuous improvement, and client‑centric delivery. What You’ll Be Doing Drive team success through hands‑on leadership in staffing, performance reviews, professional growth, and operational scheduling across the teams. Establish a culture of accountability and operational excellence in concert with the Head of UW Operations. Oversee task execution to ensure alignment with established service standards. Ensure compliance with predetermined workflows and procedures. Monitor and evaluate operational reports to ensure accuracy and efficiency, taking proactive steps to address discrepancies in areas such as data quality, reinsurance, backlog, and workflow status. Report on team progress and performance metrics to support strategic decision‑making by management. Build strong relationships, foster collaboration, and partnership across underwriting, network partners, and internal functions to ensure aligned execution. Provide guidance on compensation decisions and offers coaching and support to team members performance evaluations; recommend salary adjustments; coach and mentor staff. You will report to the Head of Underwriting Operations – Property, Multinational, Construction & Energy. What You’ll Bring Required Skills and Abilities College degree or equivalent experience with advanced insurance study preferred. Extensive insurance, leadership, and people development experience. Familiarity with insurance operating systems used to rate, code, track or issue insurance policies. Experience in using Microsoft Office tools to support daily operations and documentation. Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, regulatory and other informational websites used in the industry. Strong multinational experience, with a deep understanding of domestic, global program structures, cross‑border regulatory considerations, local policy requirements, and coordination across producing and network partner countries. Self‑motivated professional with exceptional organizational, analytical, and critical thinking skills; thrives with minimal supervision. Who We Are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid‑size companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. By combining a comprehensive and efficient capital platform, data‑driven insights, leading technology, and the best talent in an agile and inclusive workspace, we empower delivery of top client service across all lines of business — property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture enables business growth and is critical to our success. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements. Enhanced family‑friendly leave benefits. Named to the Diversity Best Practices Index. Signatory to the UK Women in Finance Charter. Total Rewards AXA XL’s reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, sustainability is integral to our business strategy. In an ever‑changing world, we protect what matters most for our clients and communities. Our Pillars Valuing nature: How we impact nature affects how nature impacts us. We’re committed to protecting and restoring nature by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far‑reaching and significant. We’re building a net zero strategy, developing insurance products and services, and mobilizing advanced thought leadership and investment in societal‑led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, such as matching gifts, volunteering leave, and an annual volunteering day – the Global Day of Giving. The U.S. base salary range for this position is USD $109,600 – $191,700. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay. We offer a comprehensive benefits package including a competitive retirement savings plan, health and wellness programs, and many other benefits. Additional learning opportunities are available for professional development. #J-18808-Ljbffr AXA XL