Scheduling Coordinator/Dispatcher

$20 - $26 per hour

Pro-Tech Air Conditioning & Heating

Santa Fe, NM

Job Description

Scheduling Coordinator - HVAC

Pro-Tech Air Conditioning and Heating

Santa Fe, NM

Are you a detail-oriented, customer-service-driven professional who excels at managing schedules and keeping operations running smoothly in a busy environment?

Pro-Tech Air Conditioning and Heating is looking for a Scheduling Coordinator to join our team. In this important office-based role, you'll support our service technicians and help ensure our customers receive timely, professional care. This is an excellent opportunity for someone with dispatching or strong customer service experience seeking a stable Monday-Friday position with competitive pay and meaningful impact.

What You'll Earn

$20.00 to $26.00 per hour , based on experience
Health benefits
Paid holidays and paid vacation
A supportive, family-oriented local company that appreciates its team members

Schedule

Monday - Friday, 7:30 AM - 4:30 PM (Some overtime may be required during peak seasons)

What You'll Do

Coordinate daily technician schedules and dispatch them effectively throughout the day
Book service appointments, schedule follow-ups, and communicate clearly with customers
Deliver outstanding customer support by answering questions and resolving concerns promptly
Keep accurate records and update customer information in our service system
Collaborate with technicians and leadership to maintain smooth daily operations
Prioritize tasks and solve problems quickly in a dynamic, fast-paced setting

What You Need

3+ years of dispatching, scheduling, or customer service experience
Excellent verbal and written communication skills
Strong computer and data entry abilities (proficiency in Word, Excel, and Outlook)
Ability to juggle multiple priorities while staying organized and focused
Good knowledge of the Santa Fe area or strong navigation skills
Professional phone demeanor and experience with multi-line phone systems
Mechanical aptitude or prior HVAC industry knowledge (preferred)
Familiarity with dispatch software (experience with FieldEdge is a strong plus)
Bilingual (English/Spanish) is a plus

If you're a dependable, organized team player who enjoys making a difference through strong coordination and customer service, we'd love to have you on our team.

This is a great chance to build a long-term career with a respected local HVAC company that values its employees.

Apply today - we're ready to connect with motivated candidates looking to grow with us.

NO PHONE CALLS OR WALK-IN INQUIRIES. All applications must be submitted online.

Apply

Vacancy posted 1 day ago

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