Technical Advisor

Virtual Vocations Inc

Providing advanced technical escalation support, the full-time Senior Technical Advisor will enhance remote resolution processes and reduce onsite service visits while working remotely to support field operations and improve customer service for deployed equipment. Key responsibilities Serve as the advanced support resource for complex machine issues, diagnosing and routing problems effectively Increase remote issue resolution by refining troubleshooting processes and developing guidance materials Review and gate non-urgent onsite service visits to ensure proper triage and validation of issues Required qualifications Experience supporting field-deployed equipment or similar technical platforms Strong diagnostic and troubleshooting skills across mechanical, electrical, and software issues Experience in Level 2 or Level 3 technical support or service operations Ability to create clear documentation and training materials Strong ownership and follow-through with a focus on prevention and continuous improvement

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Vacancy posted 7 hours ago

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