Senior Pre-Processor

Salary Range: $35.00 To $37.25 Hourly Full-Time Location : Severna Park, Reports To : Branch Manager Works Directly With : Pre- and Post-Closing Processing teams, Branch Manager and Branch Settlement Officer SUMMARY : Eagle Title is an award‑winning, fast‑paced title company seeking a highly experienced, solutions‑oriented Senior Title Processor. This role is designed for a top-tier processor who operations with a high degree of independence, consistently delivers clean files, and confidently navigates complex or time-sensitive transactions without reliance on escalation. The Senior Pre-Processor served as a resource - managing a full pipeline of files while elevating team performance through expertise, judgment, and proactive problem-solving. This role also operates effectively in a rapidly evolving environment, including the continued adoption of new technologies and AI-driven tools that enhance processing efficiency, accuracy, and client experience. What Sets This Role Apart * Independently manages complex, high-risk, or exception-heavy files * Resolves the majority of issues before escalation is required * Produces consistently clean closings with minimal post-closing corrections * Serves as a trusted resource and informal leader to other processors * Demonstrates deep working knowledge of Maryland-specific title requirements and practices * Thrives in a high-volume, fast-paced environment with competing priorities * Demonstrates a high level of adaptability, quickly adopting and effectively utilizing new tools, systems, and workflow enhancements as operations evolve RESPONSIBILITIES: File Management & Closing Oversight * Manage residential title files from inception through closing with a strong emphasis on accuracy, urgency and ownership. * Independently handles high-volume and complex transactions, including files with tight deadlines or unique challenges. * Proactively identifies and resolves issues impacting processing, underwriting, or closing without reliance on management intervention. * Ensures all files are closing-ready on schedule, with minimal rework required post-closing. Compliance, Accuracy & Risk Management * Ensure full compliance with contracts, settlement statements, mortgages, deeds, title policies, and ALTA Best Practices * Exercise advance judgment in reviewing legal and financial documentation * Maintain strict confidentiality and adherence to security protocols. * Verify and manage all monetary amounts to satisfy mortgages, taxes, judgments, and other lien requirements with precision. Communication & Client Experience * Serve as a steady, professional point of contact for agents, lenders, buyers, and sellers * Communicate proactively to prevent delays and manage expectations * De‑escalate high pressure situations with confidence and professionalism Team Leadership & Collaboration * Act as a go‑to resource for processors, offering guidance and problem-solving support * Assist in onboarding and mentoring and less experienced processors * Support team coverage during high‑volume periods or staffing gaps * Share insights, best practices, and process improvement ideas Systems & Task Management * Maintain accurate and timely updates in (Qualia) * Actively manage task lists and work‑in‑progress to prevent delays and overdue items * Identify recurring issues or bottlenecks and recommend process improvements Quality & Performance Standards * Consistently produce files with minimal post‑closing corrections or defects * Contribute to reduced escalations, improved cycle times and overall team efficiency * Maintain a high level of accountability for file quality and closing readiness REQUIRED SKILLS: * Highly independent, self-directed, and accountable * Thrives in a fast‑paced, deadline‑driven environment * Demonstrates an ability to quickly absorb and operationalize new tools, systems, and workflows, contributing to increased efficiency, accuracy, and scalability as the title industry evolves * Calm and composed under pressure * Exceptional attention to detail and critical thinking ability * Strong communicator with professional presence * Team-oriented with a willingness to support and elevate others * 5+ years of senior level experience in residential title processing * Demonstrated ability to manage complex transactions independently * Strong knowledge of Maryland title practices and requirements * Proven track record of delivering clean, accurate closings * Proficiency in Qualia preferred * Active notary preferred * Advanced prioritization and time‑management skills * Forward‑thinking, proactive, and solutions‑oriented * Demonstrated integrity, teamwork, and reliability The Senior Pre-Closing Processor is a full-time position with competitive benefits. Salary Requirements: $35/hr - $37.50/hr Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), Safe Harbor 401(k), Long-term Disability and Employee Assistance Program (EAP). What We Offer * Mentorship and support from experienced attorneys and management professionals * A collaborative, high-performing team environment * Competitive compensation aligned with senior-level expectations * Growth opportunities within a respected, expanding organization This is a terrific opportunity to join a culture-orientated growth company. Eagle Title is an equal-opportunity employer committed to diversity and inclusion in the workplace. Interested candidates should apply by submitting their resume here. Compensation details: 35-37.5 Hourly Wage PI9743415cf04d-29400-40494063