Field Service Engineer

The leader in medical device manufacturing is looking to hire a permanent Field Support Engineer remote in the California Bay area. This Field Support Engineer will provide in depth technical and customer support of their pharmacy automation products and should have experience in robotics, automation machinery or some relevant space. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.
Key Responsibilities

Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Must Haves

At least 3 years of field service experience
Valid drivers license and clean driving record
Live within commutable distance of San Jose CA
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for complex equipment service
Experience with digital multi-meters and electrical testing equipment
SQL knowledge a plus
Starting base pay of $35.00 - $40.00 per hour + fleet vehicle, company card, company laptop and phone, and full benefits.

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