Production Technician Supervisor - 1st Shift - Travel

Job Summary At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. A positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. The Production Technician Supervisor will supervise personnel, research data, provide recommendations, and work directly with customers to solve problems. Shift: 1st Shift, Monday - Friday, 8:00am - 5:00pm. Pay, Benefits & More Competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability insurance, and more. Key Responsibilities Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions Audit daily order processes; ensure all orders are sent to each site Monitor and report all errors for performance tracking Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions Oversee service provider performance and engage providers for service improvement Communicate order changes with warehouses and coordinate shipment schedules Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department Travel Requirements Ability to travel up to 75% of the time domestically via road, rail, and air as required for the role and pursuant to Company travel and expense requirements Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations Familiarity and ability to comply with TSA security procedures Required Qualifications 2 years of relevant work experience Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel Preferred Qualifications Associate degree in Transportation or Business 2 years of experience in customer service, distribution or logistics in a manufacturing environment 2 years of experience in transportation and operations Availability to work extended hours as needed, including early mornings, evenings, and weekends Capacity to quickly learn and achieve proficiency in new software applications Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for the intended audience Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to adapt to new work structures, processes, or cultures Ability to perform complex analyses of data, processes, policies, procedures, and/or systems; experience producing unambiguous, comprehensive, and accurate interpretations Equal Opportunity Employer We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here. #J-18808-Ljbffr