Lead Dispatcher

Job Description

Job Description

Description:

Jusczak Trucking is seeking an experienced and motivated Lead Dispatcher to oversee the daily operations of our dispatch department. This individual will lead dispatch personnel, coordinate freight movements, maximize fleet utilization, and ensure exceptional service for both our drivers and customers.

The ideal candidate is a strong leader with extensive transportation experience who thrives in a fast-paced environment. They possess excellent communication skills, a customer-first mindset, and a thorough understanding of DOT/FMCSA regulations and trucking operations. This position plays a critical role in maintaining operational efficiency, supporting company growth, and driving continuous improvement throughout the dispatch department.

Leadership & Team Management

• Lead, mentor, and develop the dispatch team while fostering a positive, accountable work environment.
• Provide coaching, training, and performance feedback to dispatch personnel.
• Assist with hiring, onboarding, and developing new dispatch team members.
• Establish and maintain dispatch best practices and standard operating procedures.

Dispatch Operations

• Oversee daily dispatch operations, ensuring efficient load planning and equipment utilization.
• Coordinate driver schedules, load assignments, routing, and customer delivery requirements.
• Monitor fleet performance and proactively address service issues.
• Balance customer expectations with driver availability and Hours of Service requirements.

Driver Support

• Serve as the primary point of contact for drivers throughout the workday.
• Communicate dispatch instructions, schedule changes, customer updates, and operational priorities.
• Assist drivers in resolving delays, mechanical issues, weather events, and other operational challenges.
• Promote professionalism and excellent customer service among all drivers.

Customer Service

• Build and maintain strong relationships with customers through proactive communication.
• Ensure freight is delivered safely, efficiently, and on time.
• Resolve customer concerns quickly while maintaining a high level of professionalism.

Compliance & Safety

• Ensure dispatch operations comply with all DOT and FMCSA regulations.
• Monitor driver Hours of Service, electronic logs, and dispatch activities for compliance.
• Work closely with the Safety & Compliance department to address violations or operational concerns.
• Reinforce company safety policies and operational procedures.

Operational Excellence

• Analyze dispatch metrics and identify opportunities for increased efficiency.
• Assist leadership with capacity planning, route optimization, and operational improvements.
• Coordinate with Sales, Operations, Maintenance, Logistics, and Safety departments to ensure seamless service.
• Maintain accurate dispatch records and operational documentation.

Required

• Minimum 3 years of dispatch or transportation logistics experience.
• Strong knowledge of DOT/FMCSA regulations and Hours of Service requirements.
• Excellent leadership, communication, and organizational skills.
• Strong customer service and conflict resolution abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficient with dispatch software, GPS tracking systems, and Microsoft Office.

Preferred

Previous leadership or supervisory experience.

Associate's or Bachelor's degree in Transportation, Logistics, Business, or related field.

Experience managing flatbed or specialized freight operations.

Skills & Competencies

• Leadership
• Team Development
• Decision Making
• Problem Solving
• Communication
• Customer Service
• Time Management
• Organization
• Multitasking
• Attention to Detail
• Adaptability
• Conflict Resolution
• Operational Planning

Benefits

Eligible after successful completion of the 60-day introductory period:

• Health Insurance (50% employer-paid premium)
• Employer-paid Dental Insurance
• Employer-paid Vision Insurance
• Employer-paid Life Insurance
• Health Savings Account (HSA)
• 401(k) with 3% Company Match
• Paid Time Off (PTO)
• Paid Company Holidays
• Access to a free local financial advisor

Why Join Jusczak Trucking?

At Jusczak Trucking, we're a family-owned transportation company committed to delivering exceptional service while investing in our employees. As our Lead Dispatcher, you'll have the opportunity to lead a talented team, shape operational success, and play a vital role in the continued growth of our organization. If you're passionate about logistics, leadership, and creating efficient transportation solutions, we'd love to hear from you.