FT Customer Service Representative

Job Details Job Location : L195 Easton - Easton, MD 21601 Job Shift : Second Shift Full-Time : Starting at $15 per hour. Hourly increases at 180 days, 1 year, and every 6 months after the first year, based on anniversary date. Schedule Mondays: 3:15pm - 11:15pm Tuesdays: 3:15pm - 11:15pm Wednesdays: 3:15pm - 11:15pm Thursdays: 3:15pm - 11:15pm Fridays: 3:15pm - 11:15pm At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. Core Values We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. Customer Service Representative Benefits Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year, and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts. PTO for all employees. 401K Retirement Fund (Employer match up to 4%!). Health Insurance Options including Health, Dental, Vision, family life insurance, and more. Basic Life Insurance & Short-Term Disability I00% Company Paid. Employee Assistance Program. Free employee Black Card Membership. Customer Service Representative Responsibilities Answer phones in a friendly manner using information script. Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner. Process beverage or merchandise purchases through the point of sale system. Promote our unique fitness instruction classes (View email address on click.appcast.io) to our active members and our new members. Provide a clean, sanitized and safe club environment. Qualifications / Job Requirements Customer service experience. High school diploma/GED equivalent preferred. Must be 18 years of age or older. Basic computer proficiency. Physical Demands Frequent lifting, carrying, pushing, and pulling. Must be able to lift up to 75 lbs. Will encounter cleaning chemicals during shift. Frequent climbing, balancing, kneeling and crouching during shift. Continual reaching with hands/fingers/arms during shift. #J-18808-Ljbffr