Nanook Technology Services Service Desk Student Assistant

Overview Are you a tech-savvy University of Alaska Fairbanks (UAF) student with a passion for helping others? Nanook Technology Services (NTS) is looking for Service Desk Student Assistants to join our team. This is an excellent opportunity to gain hands-on IT experience in a dynamic, in-person environment, serving your fellow students, faculty, and staff. Responsibilities Provide first-class customer support as the initial contact for IT inquiries, ensuring a positive experience for all users. Perform first-level troubleshooting for a wide range of technical issues, including problems with Google applications, Windows and macOS operating systems, network connectivity, and mobile devices. Utilize and learn enterprise IT tools such as Google Admin tools, Active Directory, Remote Desktop Clients, and our Enterprise Ticketing System to resolve issues and manage support requests efficiently. Assist users with account access, software installations, and basic hardware queries. Communicate professionally and courteously with customers over the phone and in person. Develop a holistic understanding of the UA System's IT infrastructure and advocate for customer needs by voicing and escalating concerns appropriately. Work independently and efficiently in a fast-paced environment. What Youll Need to Succeed To thrive in this role, you will need to bring the following skills to the team: Customer-oriented and friendly demeanor capable of handling occasional stressful situations with grace. Basic understanding of technology and major desktop (Windows, macOS) and mobile operating systems. Eagerness and willingness to learn new technologies and IT support processes. Excellent communication and customer service skills, with the ability to communicate effectively over the phone and in person. Demonstrated problem-solving skills to identify, prioritize, and resolve operational issues promptly. Ability to communicate with customers using tact and discretion. Minimum Qualifications Experience sufficient to be able to learn skills in information systems technology and customer service. High School Diploma or Equivalent. Experience in the use of modern operating system software and technology hardware. Applicant should be enrolled as a student in a minimum of 6 credits with a minimum GPA of 2.0, or a newly enrolled student, or the intent to enroll in 6 credit hours during the upcoming semester. Preferred Qualifications Prior customer service or technical aptitude is desired but not required; NTS is committed to investing in your training and career development. Position Details This position is located fully on-site on the University of Alaska Fairbanks Troth Yeddha\' campus in Fairbanks, Alaska. It is a part-time position offering up to 20 hours per week while school is in session. Additional hours may be available during summer and winter breaks. The starting hourly rate is $16.00/hr, with compensation commensurate with experience and assigned work. Special Instructions To Applicants This is a pooled position, which means that the position remains open over the entire academic year. Applications will be reviewed on an as-needed basis during the year by the department. By submitting your application to this job posting you should understand that there is no guarantee your application will be reviewed or selected by the department. Please attach a resume, cover letter and at least 3 references with your application. ☎️If you have any questions regarding this position, please contact Lee Ann Amerson, Nanook Technology Services HR Coordinator, at View email address on click.appcast.io or View phone number on click.appcast.io. To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible. The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact UA Human Resources by phone at View phone number on click.appcast.io. The University of Alaska ( is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination against individuals on the basis of any legally protected status. The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check. Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act. All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business. Additional Information Annual Security and Fire Safety Reports and related information are available through the UAA, UAF, and UAS campuses. For details, visit the respective campus safety pages or request paper copies by mail or in person as described in the original posting. #J-18808-Ljbffr