Front Desk Receptionist Full Time Charlotte - Urgent Care 2 Openings

Job Description

Job Description

Schedule
Full-time. Shifts within clinic hours (Mon–Fri 8:00a–8:00p; Sat–Sun 9:00a–5:00p). Every other weekend required; occasional holidays.  3 day one week (12 hours), 4 day next week schedule (2 12 hours and 2 8 hours shifts).

Summary
Physician-owned urgent care seeking a dependable front desk receptionist. You will greet patients, handle check-in/out, keep phones answered by a live person, verify insurance, and support a smooth patient experience. We will train you in basic clinic support tasks after onboarding.

Responsibilities
• Welcome patients; verify ID/insurance; collect copays/self-pay; complete digital intake and consents
• Manage check-in/out, schedule follow-ups, print visit summaries/receipts
• Answer phones professionally; assist with online scheduling and messages
• Document accurately in the EMR (Experity/DocuTAP) and coordinate with MAs/providers
• Maintain a clean, organized front area and protect PHI/HIPAA
• After training: assist with simple clinical support (room turnover/stocking, chaperone, specimen labeling, basic CLIA-waived workflows, taking vitals if trained/approved)

Qualifications
• 1+ year medical front desk or high-volume customer service preferred
• Clear communication and courteous phone skills; reliable and punctual
• Comfortable with computers and Google Workspace; types accurately; learns EMR quickly
• Able to work full-time, 8–12 hour shifts, and every other weekend

Nice to Have
• Urgent care or primary care experience; insurance verification; Experity/DocuTAP familiarity
• Bilingual (Spanish or other)

Benefits
• Starting pay $16/hour; overtime after 40 hours/week, Opportunity to grow to a higher role
• Incentive bonus eligibility
• Automatic 3% 401(k) match from Day 1 with 2-year cliff, Health Dental and Vision Insurance offered
• Structured training and cross-training on basic clinical support

How to Apply
Apply on ZipRecruiter with your resume. Please include:

1. Earliest start date

2. Confirmation you can work every other weekend

3. Any schedule constraints

OneSpotMD Primary and Urgent care is an physicians owned medical clinic, currently expending. We focus on providing excellent patient care and patient experience (Don't just take our word for it, check out our reviews on Google before applying!). We are looking for someone who can provide the excellent patient experience after being fully trained.

Company Description

OneSpotMD Primary and Urgent care is an physicians owned medical clinic, currently expending. We focus on providing excellent patient care and patient experience (Don't just take our word for it, check out our reviews on Google before applying!). We are looking for someone who can provide the excellent patient experience after being fully trained.