Accounting Supervisor II, Cash (Payment Center)

Position Details Recruitment/Posting Title: Accounting Supervisor II, Cash (Payment Center) Job Category: URA-AFT Administrative Department: UFA Studnt Acctg Billing Cashr Overview: Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. Ranked in 2022 by Forbes as a top 100 best large employer in America, Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. University Finance and Administration (UFA) advances Rutgers' strategic priorities through the management of all central financial, administrative, and student information systems and processes. We supply the university's financial community the professional guidance, services, tools, and information needed to make the informed decisions that contribute to Rutgers' standing as an academic, health, and research powerhouse. We are deeply committed to our guiding principles and the core values that are critical for the long-term strategic growth of our division and the university. For more information, please visit Posting Summary: Rutgers, The State University of New Jersey is seeking an Accounting Supervisor II, Cash for the Payment Center within Student Accounting, Billing and Cashier Services. Reporting to the Payment Center Manager, this position coordinates the daily operations of the Payment Center, including providing work direction and guidance to staff, managing workflow, and ensuring compliance with established financial controls. The position is responsible for the accurate and timely processing of student payments and related financial transactions for Rutgers-New Brunswick and Rutgers Health, resolving complex payment and reconciliation issues, monitoring operational performance, and identifying opportunities to improve procedures and efficiency. The position also provides staff training, technical guidance, and direct processing support as needed to meet operational demands. Coordinates the daily operations of the Payment Center, including student payment processing, Cash Receipts, wire and ACH transactions, payment inquiries, and related activities. Provides work direction, guidance, and training to Payment Center staff and keeps staff informed of applicable policy and procedural changes. Monitors Payment Center activities for accuracy, timeliness, and compliance with established policies, procedures, and financial controls and reports issues or discrepancies to the Payment Center Manager. Oversees and reviews student payment transactions, including cash and mailed payments, scholarships, wire transfers, and ACH payments, and provides direct processing support as needed. Analyzes student accounts and payment records to research and resolve payment issues and provides guidance regarding payment options, charges, and processing timeframes. Reviews and approves University-wide Cash Receipts and ensures Cash Journals are accurately prepared with appropriate supporting documentation and in compliance with University policies, procedures, and financial controls. Serves as an escalation point for complex payment inquiries and issues involving students, parents, sponsors, One Stop Student Services, University departments, and third-party payment providers. Coordinates with Financial Aid, Accounts Payable, Procurement, Treasury, OIT, and other University units to research and resolve complex or cross-functional payment issues, reconcile discrepancies, and ensure accurate student financial records. Reviews and contributes to Financial Operations metrics and productivity reports, identifies opportunities to improve workflow and processing accuracy, and assists with Cash Journal training materials, procedures, and job aids. Maintains working knowledge of all Payment Center functions and other Student ABC operations, providing backup coverage and direct processing support across these areas as needed to ensure continuity of operations during staff absences, peak periods, or other operational demands. FLSA: Exempt Grade: 05 Salary Details: 81,000.00 Minimum Salary: 68278.480 Mid Range Salary: 84393.980 Maximum Salary: 100509.480 Offer Information: The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits: Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Position Status: Full Time Working Hours: 8:30-5:00 Standard Hours: 37.50 Daily Work Shift: Day Work Arrangement: Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the View email address on click.appcast.io Application System. Union Description: URA-AFT Administrative Payroll Designation: PeopleSoft Terms of Appointment: Staff - 12 month Position Pension Eligibility: ABP Qualifications Bachelor's degree and two (2) years of experience in accounting, finance, or a related field, or an equivalent combination of education and/or experience. Required Knowledge, Skills, and Abilities Knowledge and understanding of federal and state regulations governing Title IV student loan programs and consumer credit. Knowledge of financial and student information systems and standard computer applications. Strong quantitative, accounting, analytical, and problem-solving skills, with the ability to apply those skills across a variety of business processes. Strong written and verbal communication skills, with the ability to clearly communicate information, ideas, and concepts appropriate to the audience and situation. Excellent customer service and interpersonal skills, with the ability to remain professional and even-tempered in a fast-paced environment while responding to the needs of internal and external customers. Ability to manage multiple priorities and projects simultaneously, prioritize work effectively, and maintain accuracy and attention to detail. Demonstrated integrity, professional ethics, business acumen, sound judgment, teamwork, and a professional and respectful approach when interacting with students, customers, colleagues, and other University partners. Preferred Qualifications Prior experience serving in a lead role, including providing work direction, technical guidance, and training to other staff. Equipment Utilized Rutgers RUTAMIN IMS/SAR, FAMS, Banner, Banner Report Creation, Various Collection Third Party Payment/Refund Gateways, Oracle/PeopleSoft, Nelnet Cash register, Check scanner, ImageNow, Oracle Cloud GL, Sciquest, Microsoft Office Suite. Physical Demands and Work Environment Standard office environment. The position requires prolonged periods of sitting and working at a computer. Special Conditions This position may be eligible for a hybrid work arrangement, subject to approval and operational needs. A regular on-site presence of at least three (3) days per week is required, with additional on-site days as needed. Employees approved for a hybrid work arrangement must reside in NJ, NY, PA or DE and be within a commutable distance of the university. Posting Details Posting Number: 26ST2022 Posting Open Date: 10/30/2026 Regional Campus: Rutgers University-New Brunswick Home Location Campus: Off Campus City: Piscataway State: NJ Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: #J-18808-Ljbffr Rutgers University