IT Support Analyst & Field Service Tech (Houston, TX)

IT Support Analyst/Field Service Technician

In Office: Monday–Friday, 8AM - 5PM Location: QISG - 2707 N. Loop W Suite 500 Houston, Texas 77008 Travel: ~ 50% domestic travel to project sites

As an IT Support Analyst / IT Field Service Technician, you will provide Level I/II IT support for both office users and remote construction jobsite teams. You'll handle day-to-day help desk support (Windows, Microsoft 365, Active Directory, devices, and troubleshooting) while also supporting IT deployments in the field, including jobsite trailers, networks, cabling, cameras, and AV systems.

This role combines day-to-day IT service desk support with hands-on field support for active construction projects. Travel is ad hoc (up to ~50%) based on project demand, supporting jobsite technology deployments and field operations as needed. When not onsite, you will work closely with the IT support team assisting with user support, escalations, and service desk coverage.

What You'll Do

• Provide Level I/II IT support for end users in both office and field environments, including desktops, laptops, mobile devices, Microsoft 365, Active Directory, and enterprise applications
• Serve as part of the IT support team, handling day-to-day help desk tickets, user issues, and break/fix support (including troubleshooting and repairing computers and devices)
• Support onboarding/offboarding, user account setup, permissions, asset tracking, and endpoint lifecycle management
• Deploy, configure, and support devices using Intune, along with VPN and remote access support
• Travel on an ad hoc basis (up to ~50%) to active construction job sites to support IT buildouts and field deployments
• Install and support jobsite technology including network equipment, cabling, wireless systems, security cameras, AV systems, and field office setups
• Participate in jobsite scoping, buildouts, and coordination with internal IT teams and subcontractors for new and existing project sites
• Rotate into help desk coverage when not in the field, supporting escalations and service desk operations

What You'll Bring

• 3–5 years of IT support experience, ideally in a Level I/II desktop or field support role
• Strong hands-on experience supporting Windows environments, Microsoft 365, Active Directory, and end-user devices
• Ability to troubleshoot, repair, and support computers and hardware in both office and field environments
• Experience with ITSM tools such as ServiceNow (or similar), and exposure to SCCM and/or Intune preferred
• Basic understanding of networking (switches, wireless, cabling, VPN connectivity)
• Experience supporting users in remote, field-based, or construction environments is a strong plus
• Strong communication skills and ability to support both technical and non-technical users
• Comfortable working independently in active jobsite environments and handling physical equipment (up to 50 lbs)
• Willingness to travel ad hoc up to ~50% based on project needs

What You'll Get

• Competitive base salary
• Generous PTO & paid holidays to maintain work-life balance
• 401(k) with a generous match to plan for your future
• Comprehensive benefits – medical, dental, vision, and life insurance
• Weekly pay for consistent, reliable compensation
• Great mentoring & career growth opportunities – we invest in your development

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.