Social Service Counselor 5B

About This Job

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity (LGE) created by the Louisiana Legislature in 1989. JPHSA is responsible for the management and operation of behavioral health and developmental disability services in Jefferson Parish. JPHSA provides fully integrated primary and behavioral healthcare services through its JeffCare program.

The Social Service Counselor 5-B position serves as Jefferson Parish Human Services Authority's (JPHSA) Centralized Care Coordination (CCC) Supervisor/Contract Monitor. This position ensures referrals of individuals from external and internal sources are streamlined and efficient; that individuals served are directed to the proper service area(s); and, that referral sources are provided adequate and appropriate communication throughout the process, including follow-up. The incumbent also monitors contracts relevant for the purpose of Care Coordination and reports to the Mental Health Regional Director in Executive Administration.

Communicating Effectively : Communicates clearly, listens actively, and explains complex ideas well.

Leading Effective Teams: Sets clear direction, fosters collaboration, communicates well, makes sound decisions, and delegates effectively.

Making Accurate Judgments: Makes timely, well-reasoned decisions using available info, context, and trade-offs.

Acting with Ethics and Integrity : Acts with integrity, respects confidentiality, and treats people fairly.

Driving Results: Sets clear goals, stays focused, owns outcomes, and uses feedback to improve.

Managing Programs: Develops aligned program plans, reallocates resources, coordinates stakeholders, mitigates risks, and uses data for improvement.

Minimum Qualifications

Six years of social services experience; OR

Six years of full-time experience in any field plus three years of social services experience; OR

A bachelor's degree plus three years of social services experience; OR

An advanced degree in a social sciences field plus two years of social services experience.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Necessary Special Requirement

Positions that provide addictive disorder counseling or prevention services will require certification or eligibility for certification issued by the Addictive Disorder Regulatory Authority (ADRA), or its successor.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

As a Social Service Counselor 5B, You Will:

• Monitors and tracks all external and internal referrals documented in the Division Care Coordinator Tracking Tool.
• Develops monitoring reports for presentation to the Executive Director, CPS Division Director, and Service Area Division Directors on a quarterly basis. Tracks trends in the numbers and types of internal and external referrals received, investigates fluctuations, and reports identified concerns to the Quality Improvement Specialist and Service Area Division Directors.
• Works collaboratively with the Quality Improvement Specialist and outside consultant to develop an evidence-based practice (EBP) by attending scheduled meetings, tracking and compiling data, etc.
• Distributes a satisfaction survey to external referral sources. Tracks responses and trends in feedback received, conducts follow-up activities as necessary, including scheduling in-person meetings with external stakeholders/referral sources as necessary to determine gaps or opportunities for improvement.
• Attends external and internal stakeholder staff/outreach meetings, ensuring clear and up-to-date communication. Works in collaboration with other division supervisors as needed to ensure barriers to care are addressed.
• Processes all new internal and external referrals and assigns them to Centralized Care Coordinators to ensure seamless linkage to services and appropriate follow-up for all individuals served within JPHSA's three (3) service area divisions: JeffCare, Behavioral Health Community Services (BHCS), and Developmental Disabilities Community Services (DDCS). Adheres to established CCC workflows when processing referrals by:
• Completing necessary forms in the EHS (Pre-Admit, Internal Client Referral, JPHSA Referral Form, Client Document Capture, Parent/Guardian Information, Client Alert);
• Uploading the external referral form and supportive documentation to the EHS;
• Assigning accepted referrals to Centralized Care Coordinators in the EHS.
• Provides direct supervision to all CCC staff (Centralized Care Coordinators) to ensure appropriate provision of care coordination services to all referred individuals and referral sources, per CCC procedure and established workflows.

Position-Specific Details

Appointment Type: Probational, Promotional, or Job Appointment

Career Progression: This position does not participate in a Career Progression Group

Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with some flexibility as needed to accommodate the needs of the individuals served.

Compensation: The salary offered will be determined based on qualifications and experience.

• Note regarding the advertised pay range: The maximum amounts listed are the maximum salary amounts a person can make over their career and not the maximum amount we are allowed to pay a new hire.

How To Apply

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information

For further information about this vacancy, contact

Enjoli Lewis

Jefferson Parish Human Services Authority

3616 S. I-10 Service Road West, Metairie, LA 70001

***email_hidden***

View phone number on workus.org

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Insurance Coverage

More information can be found at

Parental Leave – Up to six weeks paid parental leave

More information can be found at

Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System ( LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (
• Louisiana School Employees Retirement System ( among others

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

LET: Leading Effective Teams - How well do you guide and support teams to work together and reach shared goals?

• I struggle to provide direction, build trust, or communicate effectively. I avoid delegation or decision-making.
• I offer basic guidance and occasional feedback, but sometimes delay addressing issues or miss important gaps.
• I set clear direction, encourage teamwork, communicate well, make sound decisions, and delegate tasks effectively.
• I build high-performing teams, empower others, adapt communication to the situation, and lead with vision and trust.

LET: Leading Effective Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

MPg: Managing Programs - How well do you plan, run, and improve programs to achieve long-term goals?

• I struggle to connect program work to goals, manage resources, involve stakeholders, or track outcomes.
• I manage parts of programs with support, but I don’t always communicate clearly or use data consistently.
• I develop clear program plans, shift resources as needed, coordinate with stakeholders, manage risks, and use data to improve results.
• I lead long-term planning, build cross-team trust, use data and evaluation to innovate, and communicate strategically to keep programs aligned with big-picture goals.

MPg: Managing Programs - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

• Required Question